Lead Brand Rep - Covent Garden, Abercrombie & Fitch
At a glance
Senior Brand Marketing role at Abercrombie. London · part-time · no salary stated · we estimate £66,000–£69,250.
Abercrombie has not published a salary for this role. The figure below is our estimate, not theirs.
Growth Roles summary, based on the employer's posting.
What you'll do
- Welcome shoppers, understand their needs, and provide product support and styling advice
- Keep the sales floor replenished, folded, sized, hung, clean, and visually consistent
- Process purchases, returns, and exchanges accurately while keeping checkout welcoming
- Handle Save the Sale, In-Store Pick-Up, and ship-from-store orders
- Lead by example and coach Brand Representatives when managers are unavailable
What you bring
- Create an inclusive, welcoming experience and engage customers naturally
- Balance shopper interaction with operational work in a dynamic store
- Stay organized, pay close attention to detail, and attend reliably
Who this fits
This part-time role suits you if you enjoy leading by example in a customer-facing store environment. The Covent Garden position is in London, with schedules typically spread across five working days. Expect most Saturdays, some Sundays, and peak holiday weeks, and note that an offer may depend on completing applicable work visa formalities.
From the employer
Job Description:
Our Brand Representative Leads bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. As a Brand Representative Lead, you will drive sales and deliver an exciting, fast, and easy store experience by anticipating customer needs, engaging shoppers in a genuine way, and showcasing an individualized style that connects. You will lead the Brand Representative team by example, providing coaching on day-to-day tasks and customer service experiences when managers are unavailable.
Brand Representative Leads work schedule requirements are typically spread across 5 working days weekly. Brand Representative Leads are required to work most Saturdays and some Sundays, and during the weeks of peak holiday.
What You’ll Do:
Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.
What it Takes
Ability to create a welcoming and inclusive customer experience.
Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
Strong organizational skills and attention to detail.
Reliability and commitment to consistent attendance.
What You’ll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you!
Merchandise Discount
Flexible Schedule
Opportunities for Career Advancement
Opportunity to Become a Brand Affiliate
Training and Development
A Global Team of People Who'll Celebrate you for Being YOU
Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&F Co. by visiting our corporate website here.
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ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
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