Customer Success Content & Enablement Manager

Ac Open · verified Sep 20, 2026

20 Locations Full-time Manager Customer Success

At a glance

Mid-level Customer Success role at Ac. 20 Locations · full-time · $87,900–$137,500 base.

SalaryStated by Ac

$87,900 – $137,500

Base salary for this role, in USD per year, as published in the posting.

RoleCustomer Success

SeniorityManager

Location20 Locations

EmploymentFull-time

Base pay$87,900–$137,500

PostedAug 13, 2026 · 6w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Run cross-functional content projects, assigning work and keeping delivery aligned with timelines and outcomes
Lead stakeholder sessions and surface emerging issues through consistent communication with management
Build process documentation and other materials for the content ecosystem
Train new and current employees on policies and procedures tied to project results
Create sales enablement that helps teams demonstrate ROI and prepare customers for success

What you bring

Three to five years creating content and managing projects
Working knowledge of HubSpot, Zendesk, Salesforce, and preferably Pendo
Content marketing experience that includes building email campaigns and understanding GDPR
Deep familiarity with the electronics supply chain sector plus SaaS experience
A four-year degree with related experience, an advanced degree with less experience, or equivalent work history

Who this fits

You’ll suit a self-directed manager who can handle complex projects, guide less experienced colleagues, and improve existing processes with limited oversight. Colorado employees work from the Panorama office Tuesday through Thursday and from home Monday and Friday. Other listed locations are fully remote, with travel to an Arrow office when leadership requests it.

From the employer

Position:

Customer Success Content & Enablement Manager

Job Description:

Help Us Shape the Future of Supply Chain Intelligence

The global electronics supply chain isn’t getting simpler — but at SiliconExpert, we’re helping the world navigate it with confidence.

We’ve evolved from delivering data to delivering Trusted Intelligence—connecting billions of data points to help teams anticipate risk, adapt faster, and design smarter.

To meet the moment, we're expanding our Customer Experience organization.

We're looking for customer-focused professionals who are passionate about helping users succeed, thrive at the intersection of content, enablement, and customer advocacy, and believe in the power of turning customer insights into measurable outcomes.

If you're excited about shortening customers' time-to-value, empowering Customer Success teams, and showcasing the real impact our solutions deliver, we'd love to meet you.

Customer Success Content & Enablement Manager sits at the intersection of technical writing, internal training, and customer marketing. You will own the end-to-end content ecosystem that drives user adoption, empowers our internal Customer Success (CS) and Sales team, and showcases customer ROI. Your goal is to shorten the customer's "time-to-value" while building a library of powerful customer success stories.

This role will project manage the content ecosystem and prepare documents related to that ecosystem. They will also be responsible for sales training (enablement) on how to prove ROI and set customers up for success.

What You’ll Be Doing:

Leading complex cross functional.
Leads project calls, assigns work and manages project to timeline and outcomes.
Stakeholder management—Leads stakeholder management sessions and keeps various management abreast of potential issues by maintaining open lines of communication.
Creation of project related process documents.
Assist in training new and existing employees with regard to policies and procedures related to project outcomes.
Green Belt Certified.
PMP Certified.

What We Are Looking For:

Requires experience in the following tools: HubSpot, Zendesk, Pendo (preferred), and Salesforce.
Marketing background related to content creation and building email campaigns, with awareness of GDPR regulations
Requires 3-5 years of experience in content creation and project management.
Requires in-depth knowledge on the electronics supply chain industry and experience with SaaS.
Solves complex problems; takes a new perspective using existing solutions
Works independently; receives minimal guidance
Acts as a resource for colleagues with less experience
Represents the level at which career may stabilize for many years or even until retirement
Contributes to process improvements
Typically resolves problems using existing solutions
Provides informal guidance to junior staff
Works with minimal guidance

Work Arrangement:

Hybrid if in Colorado: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home.
Fully remote for other locations listed: Must be able to travel to an Arrow office location as requested by Arrow leadership.

Education/Experience:

Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
And more!

Annual Hiring Range/Hourly Rate:

$87,900.00 - $137,500.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-CO-Denver, Colorado (Panorama Arrow Building)

Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.