Client Onboarding Specialist
AI Acquisition Open · verified Sep 24, 2026 At a glance
Mid-level Customer Success role at AI Acquisition. Remote, United States · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide customers from payment through onboarding, activation, early milestones, and renewal readiness
- Lead structured kickoff calls and keep each account progressing toward its agreed milestones
- Read early churn signals, then take action to resolve issues before they grow
- Reconcile Sales commitments with what delivery can realistically provide
- Handle a small account set, communicate next steps, and suggest playbook improvements
What you bring
- Bring two to four years of client-facing ownership in Sales, Customer Success, or Onboarding
- Communicate warmly, clearly, and confidently with clients on camera
- Manage several accounts in an async workflow serving customers in the US and UK
- Stay organized, coachable, and focused on customer outcomes
Who this fits
You’ll suit this role if you’re moving from Sales into hands-on customer delivery and can take ownership quickly. It is a mid-level, execution-focused position within an onboarding team, with a path toward broader customer success or operations work. The role is fully remote for people working in the United States and uses an independent contractor agreement.
From the employer
THE ROLE
You are the bridge between a customer signing and a customer succeeding.
This is not a senior strategy seat. It is a hands-on, execution-focused role where you own the first 30-60-90 days of the customer journey — from kickoff through activation, early milestones, and first renewal signal. You work within an existing onboarding org, follow established playbooks, and improve them as you go.
If you have a Sales background and are ready to stop closing and start delivering — this role was built for you.
THE COMPANY
A multi-8-figure ARR business with 200+ team members, bootstrapped and profitable. The company launches and scales information and software products on a marketing and sales engine refined across a dozen product launches and $100M+ in ad spend.
This seat sits inside the onboarding org, dedicated to a fast-growing product line. Your job is to make sure customers who come in the door finish, renew, and refer.
What You Actually Do
- Own the customer journey from "paid" to "completing and renewing"
- Run structured kickoff calls and keep customers moving through milestones
- Spot early churn signals and execute saves before they escalate
- Bridge what Sales promised to what delivery can actually deliver
- Work within playbooks and flag what needs improving
- Manage a small number of concurrent accounts with consistency and care
- Communicate proactively — no customer should wonder what's happening next
You Will Probably Not Fit If:
- You need a slow ramp and lots of hand-holding before taking ownership
- You measure success by tasks completed rather than outcomes delivered
- You struggle to hold a direct, confident conversation with a frustrated client
- You wait for direction rather than acting on what's in front of you
Requirements
What You Bring
- 2–4 years in Sales, Customer Success, or Onboarding — with real client-facing ownership
- Strong verbal communication — polished, warm, and direct on camera
- Comfortable working async with a US/UK client base
- Organised enough to manage multiple accounts without dropping anything
- Coachable, hungry, and genuinely motivated by client outcomes
Benefits
Benefits
- Independent Contractor Agreement
- $5K/month + a $1K bonus opportunity (USD)
- Fully remote
- Direct line to senior onboarding leadership
- Growth track into broader CS or ops roles as the product line scales
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