Senior Technical Account Manager (Smart Supply)
At a glance
Senior Account Management role at AI Digital. Remote, United States · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Own client relationships after agreement, providing proactive support and coordinating the Smart Supply experience
- Turn incoming deal details into proposals, setup plans, targeting checks, and client-facing materials
- Lead campaign kickoffs that align objectives, implementation steps, timelines, owners, and success measures
- Track pacing and delivery, investigate anomalies, and share reporting with optimization recommendations
- Support QBRs, explain PMP capabilities, and pursue expansion opportunities with Growth and Sales
What you bring
- A bachelor’s degree is required for this position
- At least five years working directly with clients in programmatic advertising across DSPs and SSPs
- Strong knowledge of major DSPs plus hands-on expertise troubleshooting PMP deals across platforms
- Clear communication skills for explaining technical topics to internal teams and agency partners
Who this fits
This role suits a senior, client-facing programmatic specialist who can combine campaign troubleshooting with relationship management and revenue growth. You’ll need to prioritize multiple tasks, take ownership of resolutions, and work effectively across Growth, Planning, Strategy, Sales, and Ad Operations. The role is remote and calls for comfort in a cross-functional environment.
From the employer
We're looking for a strategic client partner to own the Smart Supply experience post-sale — turning signed deals into thriving, growing partnerships. You'll be the trusted expert clients rely on and the connective tissue across Growth, Planning, and Ad Ops, driving performance, unlocking expansion, and shaping how Smart Supply shows up in the market.
Post-Sales Client Management
Serve as the lead point of contact for Smart Supply clients once we have verbal agreement from clients.
Build and maintain strong client relationships through regular communication and proactive support.
Partners strategically with Growth to identify and execute account expansion strategies, driving upsell and cross-sell opportunities that maximize customer value and revenue growth.
Deal Delivery & Campaign Setup
Receive RFI/Deal information from Growth, collaborate with Planning and Strategy to build proposal and deal strategy and send client facing materials back to Growth
Support clients with campaign setup, including line-item configuration and targeting validation.
Lead strategic campaign kickoff meetings, aligning cross-functional stakeholders on business objectives, implementation strategy, timelines, execution plans, and success metrics.
Troubleshooting & Technical Support
Maintains a deep understanding of major DSPs and stays current on new platform features, updates, and product rollouts.
Demonstrates strong technical troubleshooting skills and a proactive, analytical approach to solving challenges across the ad tech ecosystem.
Act as a subject matter expert for PMP deal functionality and troubleshooting across platforms.
Reporting & Performance Insights
Monitor live campaign performance, delivery pacing, and troubleshoot under-delivery or anomalies.
Provide weekly or ad-hoc reporting with data-driven insights and optimization recommendations.
Create and present campaign wrap-ups summarizing performance, results, and next steps. (Ever green cadence to be defined by tiers).
Strategic Client Engagement
Support QBRs (Quarterly Business Reviews) with reporting, insights, and future opportunities.
Help educate clients on best practices and platform capabilities to maximize success with PMP.
Cross-Functional Collaboration
Partner with Sales to understand client objectives and ensure alignment with deal execution.
Liaise with Ad Operations to coordinate setup accuracy, delivery pacing, and troubleshooting.
Contribute to ongoing process improvements and documentation to enhance the Smart Supply experience.
Bachelors degree
5 years of client facing programmatic advertising experience, working within DSPs and SSPs.
Highly motivated and results-oriented, with a strong sense of accountability, ownership, and urgency in delivering outcomes.
Proven ability to uphold professional business connections
Strong communicator able to translate technical concepts and campaign insights to internal teams and agency partners.
Highly organized with the ability to prioritize and manage multiple tasks in a fast-paced environment.
Solutions-oriented, proactively identifying issues and driving resolutions.
Revenue-driven, focused on maximizing campaign performance and growth opportunities.
Detail-oriented, ensuring accuracy in campaign setup, tracking, and reporting.
Collaborative team player who thrives in a remote, cross-functional environment.
What we offer
Competitive salary.
Unlimited PTO that we actually encourage you to use—for adventures, recovery, or just because.
Medical Insurance – multiple plans to fit your needs
Growth-focused environment: Access to learning resources and clear pathways for growth.
Fun team events: From virtual pasta-making to yoga sessions, we make remote feel close.
A culture of trust: We cut the red tape — open talk, ownership, and getting things done together. Results over rules, always.
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