MRI Technical Customer Success Manager (Italy / France)
At a glance
Mid-level Customer Success role at AIRS Medical Inc. Remote, France · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Configure SwiftMR on virtual machines or gateway PCs and connect it with MRI systems and PACS
- Use TCP/IP and DICOM networking to resolve transmission, connectivity, and integration problems
- Support clients as their main technical contact, including PACS issues and MRI-specific configurations
- Create implementation records and troubleshooting guides that help clients handle routine support
- Coordinate integrations with prospective customers and check that current clients achieve useful results
What you bring
- At least one year in healthcare IT technical or application support
- Working knowledge of TCP/IP and DICOM networking
- Experience with MRI systems, PACS, and imaging software, with PACS support especially valued
- Ability to diagnose complex technical problems independently and explain technical topics to nontechnical clients
- Fluency in English and Italian, plus French at B1 level
Who this fits
You’ll suit a client-facing technical role combining SwiftMR deployment, healthcare integrations, troubleshooting, and ongoing customer support. The position is remote from Paris, full time, with occasional business travel. You’ll work with colleagues across different countries and need English, Italian, and French at B1 level.
From the employer
About AIRS Medical
AIRS Medical is a fast-growing healthcare technology company founded in 2018 and headquartered in Seoul, South Korea, with rapidly expanding U.S. EMEA and Japan operations. Built on the belief that technology should help prevent illness, not just treat it, AIRS Medical empowers people to live healthier, longer lives.
Our flagship solution, SwiftMR, is an FDA-cleared, cloud-based AI software that accelerates MRI scans by up to 50% without compromising diagnostic quality. Trusted by more than 350 hospitals and imaging centers across the U.S., including Lumexa Imaging, Northwestern Medicine, and MedStar Health / Georgetown University, SwiftMR enhances imaging efficiency, patient comfort, and clinical workflow.
AIRS Medical has been recognized with Frost & Sullivan’s Technology Innovation Leadership Awards (2023 and 2024) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenge (2019 and 2020), underscoring our leadership in deep learning and medical imaging AI.
As we continue expanding globally, AIRS Medical remains committed to advancing AI and robotics innovations that enhance patient care, support healthcare professionals, and redefine diagnostic efficiency.
To learn more about the company, please visit
https://airsmed.com/
https://www.linkedin.com/company/airsmed/
Requirements
Technical Implementation (50%)
- Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs
- Deploy SwiftMR and integrate it with both MRI systems and with PACS, managing network and DICOM configurations for smooth interoperability
- Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity
- Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities
Customer Support & Troubleshooting (50%)
- Act as the primary technical resource for clients, providing application support and resolving technical issues
- Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations
- Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support
- Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results
- Plan and coordinate SwiftMR integrations with potential customers
Qualifications & Requirements
- 1+ years in a technical or application support role within healthcare IT
- Proficiency with TCP/IP networking and DICOM networking
- Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable
- Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues
- Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users
- Fluent in English, Italian and French (B1)
- Pro-active team player
Preferred Experiences (Nice to Have)
- 3+ years in a technical or application support role within healthcare IT
Experience implementing radiology software in a clinical environment - Experience with Linux
- Italian and French speaker
Benefits
Work Conditions and Environment
- Work type: Full time under EOR
- Work from home, with occasional business travel
- Collaborate with team members around the country and the world
- Paid Time Off (30 days)
- Onboarding gifts and home office supplies
- Training & Development
Hiring Process
- Document Screening
- Cognitive Assessment
- Competency-based interview (Hiring manager, HR)
- Competency-based interview (Peer interview, HR)
- Culture-fit Interview (CEO)
- Onboarding
Not this one either?
Claude or ChatGPT reads the other 90,924 for you.
Get better matches →
