Large Tier / Mid-Market Onboarding Manager
Albi Open · verified Sep 24, 2026 At a glance
Mid-level Customer Success role at Albi. Chicago · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide mid-market and enterprise customers from signed contract through platform go-live
- Coordinate complex onboarding plans across multiple client locations and stakeholder groups
- Lead virtual and on-site training for executives, administrators, and field users
- Drive adoption through change management, problem solving, and close client relationships
- Improve onboarding processes while coordinating handoffs with Product, Sales, and Customer Success
What you bring
- At least four years in SaaS or technology onboarding, implementation, or project management with mid-market accounts
- A track record managing complex onboarding work across several locations for mid-market or enterprise clients
- Strong facilitation and presentation skills for both in-person and virtual training
- Comfort using HubSpot or a comparable CRM or project management system
- Ability to travel to client sites across the U.S. for most of your working time
Who this fits
You’ll suit a self-directed onboarding manager who can handle concurrent projects, senior stakeholders, and frontline users. The role requires frequent travel to client locations across the U.S. and working from the Oak Brook office four days each week. Experience in restoration or construction would be useful, and the work involves coordinating with Product, Sales, and Customer Success.
From the employer
Albi is seeking an experienced and highly organized Large Tier Onboarding Manager to lead onboarding for our mid-market and enterprise clients. This role is critical in ensuring our larger, more complex restoration businesses achieve a smooth transition onto the Albi platform. You will be the primary point of contact from contract signature through go-live, managing multi-stakeholder projects, training sessions, and change management across multiple locations. With frequent travel (70-80%), you’ll be on the front lines of client success in building relationships, driving adoption, and ensuring each customer is set up for long-term value.
Requirements
Requirements:
- 4+ years of experience in client onboarding, implementation, or project management within SaaS or technology solutions with Mid-Market accounts
- Proven ability to manage complex, multi-location onboarding projects with mid-market or enterprise clients
- Strong communication and facilitation skills, with experience leading both in-person and virtual training sessions for end users and leadership teams
- Ability to travel 70-80% of the time to client locations across the U.S.
- Comfortable engaging with senior stakeholders (owners, executives, admins) and field users alike
- Excellent presentation and change management skills, with the ability to influence adoption across diverse teams
- Skilled in managing timelines, dependencies, and multiple concurrent onboarding projects
- Ability to identify and implement process efficiencies that enhance the client experience at scale.
- Self-starter with the ability to work autonomously and proactively solve problems in dynamic environments
- Works closely with Product, Sales, and Customer Success teams to ensure a seamless transition from sale to adoption.
- Proficiency with CRM/project management tools (HubSpot or similar)
- Experience in the restoration or construction industry is a strong plus
Benefits
We’re driven by purpose, fueled by high energy, and backed by venture funding. We’re unapologetically ambitious and make sure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating which is why we are an In-Office first organization requiring our teams to be at our Oak Brook office 4 days a week.
We offer a generous compensation package which includes;
- Good balance of personal autonomy and team collaboration on projects
- Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems
- Be in an environment where your input is highly valued and personal growth is prioritized.
- Interesting and challenging work.
- Competitive Salary
- Generous PTO.
- Medical, dental, and vision insurance coverage.
- Regular team events and off-sites.
- Equipment budget - everything you need to do your best work
- Continuing education, mentoring, and career development opportunities
- 401K Plan + Matching.
Your journey is your own, and we’re here to help you thrive, no matter your starting point.
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