Marketing Operation & Omni channel Manager
At a glance
Mid-level Marketing Operations role at Amgen. Tokyo · full-time.
Pay not stated Marketing Operations salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead Japan’s rollout of a global customer-experience campaign framework with JAPAC and global teams
- Advise commercial stakeholders on using Salesforce Marketing Cloud and Veeva Sales CRM in campaign planning
- Coordinate Oncology brand teams, agencies, and the Global Service Center through campaign delivery
- Shape digital-channel plans, then track campaign KPIs through content tagging and performance measurement
- Run stakeholder workshops, vendor projects, service delivery, and team operating-expense forecasting
What you bring
- At least three years in digital marketing or sales-force effectiveness within Japan’s pharmaceutical sector
- Working knowledge of a CRM or digital marketing platform such as Veeva, SFMC, or CMS
- Experience designing and operating omnichannel journeys, including tracking and performance review
- Native-level Japanese plus fluent spoken and written English
- A university bachelor’s or master’s degree, with business administration study or certification preferred
Who this fits
You’ll suit work that combines omnichannel campaign operations, digital strategy, stakeholder facilitation, and vendor management in a matrixed setting. The role requires independent ownership of multiple priorities, comfort with uncertainty, and strong documentation, presentation, and influencing skills. It is based in Tokyo and calls for both Japanese and English communication.
From the employer
Career Category
MarketingJob Description
Main purpose of Job & Responsibility:
Majorly support brand team for marketing campaign operation and omnichannel strategy & execution through digital touch points.
<< Omni channel Campaign Operation Management >>
- Collaborate with JAPAC / Global team and take the leadership in Japan to launch the global customer experience base campaign framework.
Incl. developing campaign design process & toolkit. - Provide advice / consultation for commercial stakeholders on how to leverage marketing automation platforms & service such as Salesforce Marketing Cloud, VEEVA Sales CRM, into the campaign planning process.
- Coordinate between brand team (Oncology TA), agency, Global Service Center for omnichannel campaign execution.
- Support brand team for contents tagging and KPI design & tracking for campaign performance measurement.
<< Omni Channel strategy planning & Excellence>>
- Develop digital channel strategy and align with global / local brand strategy.
- Provide guidance / excellence on omni channel execution base on the research of industry trends or case study from other affiliates.
<< Team Management / Project Management >>
- Facilitate workshop / meeting with commercial stakeholders (local and global) for business discussion / training.
- Manage project and service delivered by external biz partners / vendors and Global Service Center support team.
- Budget control incl. team’s OPEX forecasting & execution.
Desired Skills
- Strong leadership, collaborating, and influencing skills with a demonstrated ability to achieve goals and results in a highly matrixed environment.
- Good capability and high flexibility of dealing with uncertainty.
- Solid understanding of (at least one of) the CRM / digital marketing platform (for example, Veeva, SFMC, CMS, etc,.)
- Has knowledge of omnichannel campaign journey design & operation (incl. tracking and performance evaluation).
- Good at documentation/presentation, experience facilitating conversations and driving decisions between cross-function organization.
- Strong consultative problem-solving skills.
- Able to manage and take the ownership of multiple tasks independently.
- Language: Japanese (native level) & English fluency, both oral and written communications are required
Qualifications
- Experience in digital marketing/SFE (Sales Force Effectiveness) for minimum of 3 years in pharmaceutical company in Japan
- Basic knowledge or certification of digital service (incl. marketing platform automation, data flow, service integration with 3rd party vendor)
- Bachelor’s or master’s degree of university , Better to have Master / Certification of Business Administration
Not this one either?
Claude or ChatGPT reads the other 90,537 for you.
Get better matches →
