Senior Manager - Account Management
A.P. Moller - Maersk Open · verified Sep 24, 2026 At a glance
Senior Account Management role at A.P. Moller - Maersk. Thailand, Bangkok, Bangkok, 10520 · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage strategic accounts, strengthening relationships while protecting retention and expanding commercial opportunities
- Lead business reviews, account assessments, renewals, tenders, and negotiations with customers
- Track revenue, margins, service KPIs, SLA results, and customer satisfaction across assigned accounts
- Coordinate Operations, Sales, Product, Finance, and other teams around customer needs
- Resolve escalations by finding root causes and advancing continuous-improvement actions
What you bring
- A bachelor’s degree in logistics, supply chain management, business administration, or a related discipline
- At least seven years across logistics and supply chain, including key-account or commercial management
- Strong understanding of logistics operations and complete supply-chain solutions
- Commercial judgment, negotiation, stakeholder-management, and problem-solving capability
- Effective spoken and written English
Who this fits
You’ll suit a senior account leader who can combine customer retention, commercial growth, operational oversight, and escalation management. The role requires regular coordination across Operations, Sales, Product, Finance, and other internal functions. It is based in Thailand.
From the employer
Job Purpose
The Senior Manager, Key Account Management is responsible for managing, retaining, and growing strategic customer accounts by building strong customer relationships and delivering effective end-to-end logistics solutions.
This role serves as the primary point of contact between key customers and internal functions, ensuring service excellence, operational performance, profitability, customer satisfaction, and sustainable business growth.
Key Responsibilities
- Manage and develop assigned key accounts while maintaining strong customer relationships.
- Understand customers’ supply chain needs and identify opportunities for business growth, cross-selling, and upselling.
- Lead Quarterly Business Reviews (QBRs), account reviews, contract renewals, tenders, and commercial discussions.
- Monitor revenue, profitability, service KPIs, SLA performance, and customer satisfaction.
- Collaborate with Operations, Sales, Product, Finance, and other internal functions to meet customer requirements.
- Manage customer escalations and drive root-cause resolution and continuous improvement initiatives.
- Develop account plans, forecasts, and business growth strategies.
Qualifications
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- 7+ years of experience in logistics and supply chain management, including key account management or commercial management.
- Strong knowledge of logistics operations and end-to-end supply chain solutions.
- Strong commercial acumen, negotiation, stakeholder management, and problem-solving skills.
- Good command of spoken and written English.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
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