Marketing Communications and Experience Specialist

The Marketing Communications and Experience Specialist will manage intake and development of corporate communications and copyediting for all print and digital media; including, but not limited to, newsletters, press releases, web and social media content, advertising copy, patient letters and education materials for the internal and external marketing and communication needs of Springfield Clinic. This position will also play a key role on the patient experience team to review patient comments, provide follow-up, monitor trends and deliver in-person and virtual patient experience training to support all Clinic locations. This role is part of the Brand & Experience team based on the Main Campus of Springfield Clinic in Springfield, Illinois.

Job Relationships

Reports to the Director, Experience and Strategic Communication

Principal Responsibilities

• Develop an understanding and knowledge of health care and patient experience industry terms, relevant topics and trends.
• Responsible for communication needs intake from clients to develop, produce, copyedit and round for approval and distribution on tight deadlines.
• Partner with graphic design team to develop visual communication, infographics, training, employee and patient education materials.
• Ensure accuracy of material through additional research, editing and escalate proofs to clients until all approvals are secured.
• Responsible use of AI tools to amplify communication strategy and content management.
• Build strong client relationships across all Clinic departments providing exceptional customer service.
• Collaborate with clients and Brand & Experience team members in brainstorming sessions to develop creative concepts for marketing initiatives and patient experience programs.
• Use creative and problem-solving skills to resolve issues and guide stakeholders.
• Organize, manage, coordinate and complete multiple & simultaneous project tasks on deadline using team tasking tools.
• Additional responsibilities may include providing patient education, training and support for our patient portal.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.

Education/Experience

• Bachelor's degree in communications, English, journalism, business, political science or related concentration required.
• Minimum 2-5 years of professional writing, communications and/or editing experience preferred. 
• Highly proficient in content marketing, copyediting and writing for all types of print and digital platforms required.

Knowledge, Skills and Abilities

• Ability to manage multiple communication and patient experience tasks and simultaneous projects. 
• Desire to work well in fast-paced environment required.
• Must be highly detail-oriented, organized and able to deliver a high level of accuracy and efficiency.
• Confidence and interest in using public speaking skills to deliver patient experience training sessions.
• High proficiency in MS Office, MS Teams, SharePoint, content management systems.

Working Environment

• Dynamic, creative, challenging and growing team environment that requires delivery of accurate, creative, timely and cost-effective solutions for our clients.
• Normal office environment, remote work as needed.
• Minimal travel required, mileage reimbursement available for offsite training.
• Computer intensive.
• Requires some medium lifting and bending.

PHI/Privacy Level

HIPAA4