Technical Solutions Engineer
At a glance
Mid-level Solutions & Sales Engineering role at Arista Networks. Remote · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Answer customer questions by phone or email about products, installations, operation, maintenance, and compatibility
- Diagnose hardware and software problems, then recommend corrective steps for customer environments
- Reproduce customer issues in a dedicated lab while working across Arista products, protocols, and EOS features
- Record customer exchanges and recurring technical problems to inform product quality and development work
- Coordinate with software, hardware, and customer engineering teams to investigate and explain technical issues
What you bring
- A technical master's degree, preferably in computer science, electrical engineering, or information technology
- One to five years working hands-on with network design, deployment, configuration, support, troubleshooting, debugging, or administration
- Working knowledge of networking products, protocols, and technologies including BGP, IPv4, IPv6, OSPF, VLAN, and VRF
- Experience using IXIA, tcpdump, Wireshark, or comparable packet-generation and analysis tools
Who this fits
You’ll suit a mid-level technical support engineering role that handles complex customer environments and escalates deeply technical problems. Strong analysis, triage, written communication, verbal communication, learning, teaching, and collaboration are central to the work. The role is based in Dublin and remote.
From the employer
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Who You'll Work With
Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer at Arista Networks is a top level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.
The TSE works in a non-silo environment, supporting all of Arista’s products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.
Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.
What You'll Do
- Respond to customer product inquiries via telephone or in written, internet-based email.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
- Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
Required Product Knowledge and Technical Skills:
- Working knowledge of networking industry, products, and protocols
- Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following network protocols and technologies:
- AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus
Desired Skills:
The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Education:
Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
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