E-commerce Account Manager
At a glance
Mid-level Account Management role at Assist World. Remote, South Africa.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage Shopify merchant accounts while building durable client relationships
- Take clients through onboarding and complete Shopify store launches from setup to handover
- Set up products, collections, navigation, shipping, taxes and payment gateways in Shopify
- Work with internal teams and outside partners to keep delivery on track
- Solve store problems, advise on Shopify practices and spot optimisation opportunities
What you bring
- Previous account, client success or project management experience in e-commerce
- Hands-on ability to configure Shopify stores end to end, including themes, apps and settings
- Experience handling several client accounts at the same time
- Strong project organisation, problem-solving, detail focus and English communication
- You can build client trust and work independently in a remote setting
Who this fits
This suits someone who combines hands-on Shopify setup with client ownership and clear communication. You’ll work remotely from South Africa and manage several e-commerce relationships at once.
From the employer
About The Role
Our client partners with fast-growing e-commerce brands, providing specialist support that helps
businesses scale efficiently. We're looking for an experienced E-commerce Account Manager
who understands Shopify inside and out and can build strong relationships with clients while
delivering exceptional account management.
As an E-commerce Account Manager, you'll be the primary point of contact for a portfolio of
Shopify merchants, ensuring projects are delivered smoothly and clients receive outstanding
support. You'll combine your technical Shopify knowledge with excellent communication skills to
guide clients through store setup, optimisation and ongoing account management.
Key Responsibilities
● Manage a portfolio of e-commerce clients, building long-term relationships.
● Lead client onboarding and Shopify store setup projects.
● Configure Shopify stores, including products, collections, navigation, shipping, taxes and payment gateways.
● Coordinate with internal teams and external partners to ensure successful project delivery.
● Provide strategic guidance to clients on Shopify best practices.
● Troubleshoot store issues and recommend practical solutions.
● Monitor account performance and identify opportunities for growth and optimisation.
● Deliver regular client updates and maintain clear communication throughout each project.
● Ensure projects are completed on time and to a high standard
Requirements (Essential)
- Previous experience as an Account Manager, Client Success Manager or Project Manager within an e-commerce environment.
- Hands-on experience setting up and configuring Shopify stores from start to finish.
- Strong understanding of Shopify themes, apps and store settings.
- Experience managing multiple client accounts simultaneously.
- Excellent organizational and project management skills.
- Outstanding verbal and written English communication.
- Ability to build trusted relationships with clients.
- Strong problem-solving skills and attention to detail.
- Comfortable working independently in a remote environment.
Requirements (Desirable)
- Experience with Shopify Plus.
- Knowledge of e-commerce integrations, including ERP, CRM or fulfilment platforms.
- Experience with email marketing platforms such as Klaviyo.
- Familiarity with Google Analytics, GA4 or e-commerce reporting.
- Experience working within a digital agency or supporting multiple e-commerce brands.
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
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