Trust & Safety Content Analyst with Italian
Atlean World Open · verified Sep 24, 2026 At a glance
Mid-level Content Creation role at Atlean World. Thessaloniki · full-time.
Pay not stated Content Creation salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle customer questions by phone, chat, or email with a helpful approach
- Resolve customer issues while creating positive interactions
- Apply brand rules and quality checks to every customer contact
- Record and maintain interaction details in the appropriate systems
- Work with teammates to improve the service
What you bring
- Speak Italian fluently and have at least B2 English
- Communicate clearly, listen actively, and approach problems constructively
- Move comfortably between computer tools while handling multiple tasks
- Bring patience, empathy, positivity, and flexibility for shift work
- Hold an EU passport or Greek work permit and a high school qualification
Who this fits
You will work onsite in Thessaloniki and need to be available for shifts. This role suits someone comfortable supporting customers across phone, chat, and email while working in a multicultural setting. You must live in an EU country and have an EU passport or Greek work authorization, with special cases reviewed by legal. Relocation support includes a paid flight, temporary accommodation, and help with a real-estate agency fee.
From the employer
Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.
Your Next Job, Without Boundaries! 🌍
We are offering a great work experience in Thessaloniki, Greece for a role as a Trust & Safety Content Analyst with Italian.
Why a Trust & Safety Content Analyst with Italian role is great for your professional and personal development:
- • Live in Thessaloniki, Greece and embrace multicultural experiences
- • Represent a global brand
- • Fast-track career development opportunity
How your day-to-day in this role would look like:
- • Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude
- • Solving problems and creating positive experiences for every customer you speak with
- • Following the brand's guidelines and quality standards on every interaction
- • Logging and updating customer interactions in the relevant systems
- • Working closely with your team to keep improving the service you provide
Requirements
What do you need to be successful at this job?
- • Language Maestro: Fluent in Italian, good English
- • Strong communication and active listening skills
- • A problem-solving, can-do mindset
- • Comfortable using computer systems and multitasking between tools
- • Patience, empathy and a positive attitude
- • Availability to work in shifts
- • EU passport or Greek work permit (special cases reviewed by legal)
- • High school diploma or equivalent
- • Minimum B2 English
- • C1+ level in the working language
Benefits
- By joining this role, this is what you can expect:
- • Work for a fast-growing global CX and digital services firm
- • Support finding permanent housing after relocation
- Relocation Package is included:
- • Paid flight to Thessaloniki
- • Choice of 2 weeks in a hotel (breakfast & dinner included) or 2 weeks in an Airbnb with kitchen
- • €350 real-estate agency fee covered to help you find permanent housing
- Football tournaments, beach barbecues, surf lessons, and cultural events await!
- Make it your Next Job Without Boundaries! 🌍
Get to know more about Atlean World
Atlean World is going to be your recruitment partner during the whole journey: Guiding Your Odyssey with Atlean World
Personal Touchpoint: As soon as you hit "Apply," one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.
Q&A Session: Have questions? Curiosities? Our recruiters are your go-to resource. We'll address all your queries, ensuring you have a comprehensive understanding of the opportunity you're stepping into.
Making it Happen: Once you're well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.
Ongoing Support: Your journey doesn't end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we're here for you.
🚀 After you apply, you will receive more detailed information about the opportunities available.
📄 Please remember: your CV must be sent in English.
🌍 To join this journey, you should be a resident of a country within the European Union.
💌 Ready for your next adventure? Apply now with Atlean World and let's make it happen together!
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