Customer Experience Manager (m / w / d) English and German
At a glance
Mid-level Customer Success role at Avedo - Eine Marke der Ströer X GmbH. Hamburg · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Resolve internal customer-service cases through written communication
- Check service quality and refine the processes already in place
- Help move new projects forward and test how they work
- Work Monday through Friday during scheduled service hours, with Saturday availability after training when requested
What you bring
- Fluency in both English and German is required
- You have working knowledge of MS Office
- You live in Hamburg or nearby within commuting distance
- You communicate strongly, approach service with the right mindset, and can work independently while learning quickly
Who this fits
This role suits someone self-motivated who can handle written service issues, improve processes, and support project testing. You’ll work full time in a hybrid model, schedule weekday hours within the stated service window, and may work Saturdays after training when requested. You need to live in Hamburg or the surrounding commuting area.
From the employer
Are you fluent in Englisch? Can you also speak German? Then apply now! For our Avedo Contact Center in Hamburg location, we are looking for you as a Customer Experience Manager (m/w/d) English and German in full-time.
Your Benefits
secure full-time fixed salary from day one
service hours from monday to friday: 7-20h (self scheduled), also Saturday on request
after successful training, you'll work in a hybrid model
uncomplicated entry into the job through professional and remunerated induction and training
Avedo benefits discounts for online shops and travel portals, company events, table football, snack machine, etc.
Your Tasks
handling internal customer service issues (in writing only)
quality assurance
constantly reviewing and improving existing processes
supporting new projects
testing of new projects
Your Profile
fluent in English and German
good working knowledge of MS Office
currently living in Hamburg or the surrounding area (within commuting distance)
strong communication skills and service mentality
high degree of self-motivation and willingness to learn
ability to work independently and grasp things quickly
nice to have: international travelling
ideally, initial experience in a call center setting
Have we piqued your interest? Then we should definitely get to know each other. With over 40 contact centers in Germany and around the world, we’re a strong partner for our customers. To make that happen, teamwork is our top priority. Together, we ensure that we’re not only successful but also create better customer experiences.
So, what are you waiting for? Apply for the Customer Experience Manager (m/w/d) English and German position in just a few minutes—no resume or cover letter required. We look forward to hearing from you!
All names are directed at all genders.
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