Tech Officer: Jnr Customer Engineer (DWM) - Fixed Term Contract - Limpopo, Ellisras
At a glance
Mid-level Solutions & Sales Engineering role at BCX. Ellisras.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Keep client computer systems, devices and audiovisual equipment running through installation, relocation, diagnosis and repairs
- Set up preventative monitoring for node devices, processors, disks and memory across client environments
- Investigate incidents across systems, identify root causes and troubleshoot through to resolution
- Own incidents and service requests, follow escalation paths and keep customers updated throughout
- Support end users at first and second level across applications and devices
What you bring
- At least one year supporting IT end users, with SLA-based call handling across different service desks
- Grade 12 or a National Diploma, preferably in Information Technology
- A+ and N+ certification, plus ITIL Service Management and Service Delivery training
- A valid driver’s licence and dependable vehicle are required for the role
Who this fits
This role suits a mid-level IT support professional comfortable working with hardware, software, customers and external providers. You’ll need to travel, work shifts and remain available for standby, with engagement across internal and external contacts. The position is hybrid and billable.
From the employer
Business unit, Department, Reporting
Business Unit Operate Department Digital Workplace Management (DWM) Job grade OP2
Core Description
To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.
Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.
Key Deliverables / Primary Functions
- Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
- Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management).
- Perform root cause analysis and troubleshooting across systems to resolve incidents.
- Engage and liaise with all personnel, including VIP personnel.
- Follow the escalation matrix and keep the customer informed.
- Take ownership of Incidents and Service Requests, providing continuous feedback until resolution.
- Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices.
Core Functional Skills & Capabilities
Hardware/Software Installation and managementCustomer ServiceHardware TroubleshootingProblem solvingCore Behavioural Competencies
Job MatchCoping with pressures & setbacksDelivering Results & Meeting customer expectationsWorking with peoplePresenting and Communicating informationMinimum Qualifications
NQF 4: Grade 12 National DiplomaAdditional Education -Preferred /Advantage
NQF 4: Grade 12 National Diploma in Information TechnologyExperience
1 years’ experience in IT end user support with an understanding of SLA call management on different service desks.
Certifications
A+N+Certification in ITIL Service Management and Service Delivery modulesICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)HP, Dell, Lenovo, Mustek products will be advantageousProfessional Memberships in Relevant Industry
Level of Engagement & Span of Control
Engagement will all levels within the organisation, internal and external to the business
Special Requirements / Employment Condition
Drivers Licence and Reliable Vehicle - both requiredWilling to travelWorking ShiftsWillingness to be on standbyWorkplace / Physical Requirements
Hybrid Remote WorkerBillableNot this one either?
Claude or ChatGPT reads the other 90,924 for you.
Get better matches →
