Implementation Manager
At a glance
Mid-level Solutions & Sales Engineering role at Broccoli AI. Remote, United States · full-time · $85,000–$95,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead new-customer onboarding by configuring AI agents for calls, job booking, and ServiceTitan connections
- Shape prompt sequences and voice behavior around each contractor’s tone, processes, and goals
- Teach owners and office managers effective use, troubleshooting, and continued optimization
- Track adoption during the first thirty to sixty days, flag risks, and drive milestone completion
- Bring customer feedback to product and engineering to improve AI workflows and behavior
What you bring
- At least three years in onboarding, customer success, or technical implementation
- Experience with a fast-moving SaaS, automation, or AI business is preferred
- You can explain AI and technical ideas clearly to people without technical backgrounds
- You can coordinate several accounts while improving onboarding playbooks and processes
Who this fits
You’ll suit a hands-on implementation role serving HVAC, plumbing, and electrical contractors. You need to be comfortable moving quickly, handling ambiguity, solving issues proactively, and working across customers, product, and engineering. The role is remote within the United States.
From the employer
About Broccoli
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started..
About the Role
As an Implementation Manager at Broccoli, you’ll own the onboarding experience for new customers—from setup to success. You’ll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one.
This is a hands-on, high-impact role where you’ll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.
Your Core Responsibilities
Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
Customize prompt flows and voice logic to match each business’s tone, processes, and goals.
Train owners and office managers on best practices, troubleshooting, and ongoing optimization.
Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days.
Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.
You Might Be a Fit If You
Have 3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company.
Are a strong communicator who can make AI and technical concepts simple for non-technical users.
Are organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.
Thrive in ambiguity and speed—you move fast, solve problems proactively, and help define how we scale.
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
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