Client Service Associate, Market Research & Moderation
At a glance
Entry-level Market Research role at cadencetranslate. Remote, Malaysia · contract.
Pay not stated Market Research salary
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll run several moderation projects at once across languages and geographies
- You'll clarify client needs and align expectations for quality, speed, and cost
- You'll identify suitable moderators or source new specialists for each research brief
- You'll coordinate client and moderator briefings, monitor project health, and follow up on satisfaction
What you bring
- A bachelor's degree in a related field
- At least four years managing qualitative market research projects
- Practical experience with discussion guides, interview moderation, respondent recruitment, and report writing
- Fluent English plus Salesforce or comparable CRM experience
- Strong communication, organization, multitasking, pressure management, data-driven thinking, and interest in genAI-enabled research
Who this fits
This role suits someone who manages moderation projects rather than conducting moderation for clients. It is fully remote and open across regions, with work mainly during APAC business hours and flexibility needed for client and project demands. You will work across languages, geographies, and several projects at once, with room to progress into more complex and client-facing work
From the employer
About Us
Cadence (www.cadencetranslate.com) is a language services firm servicing the due diligence industry. We started in Beijing in 2014, and the types of clients we serve are expert networks, investment firms, consulting firms, and market research firms. We are a remote-first company whose staff is located across multiple countries. Each individual is functionally aligned to one of three time zones (APAC, EMEA, Americas). We strive to promote internally whenever possible, so this is a limited opportunity to join a company that values ambitious and efficient professionals keen to develop their career.
Key Responsibilities
You’ll be a Project Manager on our Moderation Team, holding the title of Associate on our Client Service team. You can find the full career track associated with this role on our careers page.
You’ll play a key role in ensuring our clients’ market research and moderation needs are met with precision and efficiency. Your responsibilities will center around three core areas: project management, client communication, and ad-hoc recruitment of specialized market research professionals (moderators). As you master these core functions, you’ll have opportunities to manage more complex projects, take on enhanced client-facing roles, and collaborate with Client Service Managers on strategic planning, furthering your growth within the Client Services team.
Our Moderation Team handles both remote and on-site projects.
Note: This role is to manage moderation projects, not to actually moderate on behalf of clients.
The Job
You’ll manage multiple projects each day. Projects usually span over several weeks or months, across different languages and geographies. You’d be working closely with our other product teams on a daily basis. Here’s how you’ll interact with a project:
Scoping
You’ll communicate with clients via email, phone, or WeChat to understand their needs.
You’ll collaborate with colleagues to ensure the client’s expectations for quality, speed, and cost are met across products.
You’ll identify talent to assist based on their relevant experience, location, and other variables.
Matchmaking
Your primary responsibilities are to understand the project needs and to identify the best moderators from our community for the research objective.
You’ll need to present that moderator’s profile or outsource new talent, depending on the project.
You’ll constantly evaluate project health, profitability, and client satisfaction.
Executing
You’ll need to align on expectations between clients and moderators.
You’ll chaperone briefing calls to explain support provided and to ensure the projects begin successfully.
You’ll follow up with clients after projects to ensure their satisfaction.
Key Requirements
- Bachelor's degree in a related field.
- 4+ years of experience within the market research industry (Qualitative) as a Project Manager.
- Hands-on qualitative fieldwork experience: prepping discussion guides, moderating interviews, recruiting respondents, and writing reports.
- Fluency in English. Fluency in additional languages will be a plus.
- Experience with Salesforce or similar CRM systems.
- Excellent written and verbal communication and client service skills.
- Strong organizational and multitasking abilities.
- Ability to work under pressure in a fast-paced environment.
- Goal-oriented, data-driven, growth mindset.
- Enthusiasm for genAI-enabled hybrid research workflows — AI drafts, human adds insight and execution.
Working Hours & Location
This is a fully-remote role where you can work from home (WFH). You can be based in any region. You will primarily work APAC business hours, and we give priority to those who can flex their scheduled business hours to accommodate client and project needs.
Compensation & Benefits
- Salary commensurate with experience.
- 15 days annual leave.
- Health insurance.
- Annual allowance for professional development expenses.
Not this one either?
Claude or ChatGPT reads the other 90,537 for you.
Get better matches →
