Patient Retention Specialist
At a glance
Mid-level Retention Marketing role at Carda Health. Remote, United States · contract.
Pay not stated Retention Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Shape retention plans with clinical leaders and founders while improving Carda’s digital care model
- Contact patients showing signs of leaving, resolve concerns, and reinforce the program’s value
- Use motivational interviewing to address financial and exercise obstacles to continued participation
- Support cardiac rehab patients and study participants while promoting ownership of their recovery
- Coordinate with technology teams to troubleshoot wearables and tablets for patients and clients
What you bring
- At least one year of relevant clinical work and strong performance as an Exercise Physiologist in Cardiopulmonary Rehab
- Confidence with mobile tools, including helping patients resolve wearable and tablet problems
- Excel skills plus careful organization for building and following repeatable processes
- A caring communication style, a bachelor’s degree in Exercise Physiology, and the ability to work independently
- A master’s degree, ACSM-CEP certification, sales or personal training, Spanish, study, or remote-work experience are preferred or additional strengths
Who this fits
You’ll suit a self-directed clinician who cares about cardiopulmonary rehabilitation, patient relationships, and telehealth. The role is a remote contractor position for someone working from the United States, with close collaboration across clinical, technology, and founding teams.
From the employer
About Carda
Rehab is a pain. So much so that only 10% of qualifying Cardiac and Pulmonary patients attend, which results in complications for patients and at least $190B in costs. At Carda Health, we’ve reimagined rehab. Our program allows patients to complete engaging, compassionate, and life-saving rehabilitation remotely.
Who are we?
We are a team of data scientists, mathematicians, repeat entrepreneurs, and clinicians. And one recovering financier. Our united belief is that technology and data, when applied ethically and compassionately, can transform individuals’ lives and fundamentally change even the most entrenched industries. Carda was founded by Harry and Andrew, two friends from Wharton who share a family history of heart disease and experience with Cardiac Rehab. We now work with some of America’s largest and top-ranked hospitals and most innovative insurers. We are fortunate to be backed by some of the best seed investors in the business who have also backed the likes of Livongo, Mammoth Biosciences, and Ro to name a few.
Who are you?
As our Patient Retention CEP, you will collaborate with the clinical team to enhance patient retention and conversion strategies. This role will proactively reach out to patients who are at risk of exiting the program to address their concerns. As a Patient Retention CEP, you will leverage your passion for cardiopulmonary rehabilitation, patient relationship skills, and sales expertise to demonstrate the long-term benefits of our program to patients. You will play a key role in Carda Health's growth, as you truly believe in the power of telehealth to transform the way Americans receive healthcare.
Responsibilities:
- Work collaboratively with the clinical team and founders to improve our cutting edge digital care delivery model and develop patient retention strategies.
- Take pride in delivering high quality care for patients going through our cardiac rehab program and our clinical studies.
- Be knowledgeable of our different clinical programs, protocols, and policies.
- Improved patient engagement and conversion rates through targeted outreach to highlight program progress, addressing concerns, and reinforcing program benefits.
- Utilize motivational interviewing to address various financial/exercise barriers to continued participation in our program.
- Provide support to our patients, empowering them to be accountable and take ownership of their rehabilitation.
- Work collaboratively with our technology team to support a smooth experience for our patients and clients.
- Be willing to do whatever it takes to ensure a great, engaging rehab experience for our patients.
Qualifications:
- Minimum 1+ years of relevant clinical experience and top performance working as an Exercise Physiologist in Cardiopulmonary Rehab.
- Strong proficiency working with mobile technology - you will be helping guide patients through our digital health programs including troubleshooting their technology issues with wearables and tablets.
- Proficiency in excel for data tracking
- Great interpersonal skills that foster a caring environment for patients.
- Diligence and organization with the ability to create and adhere to repeatable processes.
- Ability to perform with little direction in a high-growth, early stage startup (ie self-driven).
- Bachelor’s Degree in Exercise Physiology, Master's Degree Preferred.
- ACSM-CEP certification preferred.
Bonus Points:
- Sales or personal training experience
- Spanish language proficiency.
- Experience working in clinical studies.
- Remote work experience.
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