Sales Operations Specialist

Cargill cargill.com Open · verified Sep 25, 2026

Kuala Lumpur Mid-level Revenue & Sales Operations

At a glance

Mid-level Revenue & Sales Operations role at Cargill. Kuala Lumpur.

Pay not stated

RoleRevenue & Sales Operations

SeniorityMid-level

LocationKuala Lumpur

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Help sales managers process customer setup, credit checks, samples, quotes, pricing, and contract administration
Examine workflow problems, identify root causes, and recommend practical fixes for operational issues
Coordinate Commercial Operations, Quality, Supply Chain, Plant, Finance, and Sales on pre-sales execution
Handle routine cases, route complex matters to the right stakeholders, and support efficiency improvements

What you bring

A business, marketing, finance, supply chain, or related degree, or equivalent practical experience
At least two years supporting B2B sales, business operations, customers, sales teams, or sales analysis
Working familiarity with CRM and ERP tools, with Salesforce preferred and systems such as SAP or JDE accepted
Strong Excel capability covering Pivot Tables, XLOOKUP, Power Query, and data analysis

Who this fits

This role suits a mid-level operations professional who is detail-focused, can solve process problems, and can juggle competing priorities. You’ll work from Kuala Lumpur and coordinate across sales, commercial, quality, supply chain, plant, and finance stakeholders. Experience in food ingredients, commodities, specialty chemicals, FMCG ingredients, or related B2B sectors within a multinational company is preferred.

From the employer

Job Purpose and Impact

The Sales Operations Specialist is responsible for supporting the sales organization through effective day-to-day pre-sales activities. This role acts as a strategic partner to the sales organization by providing pre-sales support to customers, improving operational processes, and ensuring timely and accurate execution of commercial activities.

The Sales Operations Specialist plays a critical role in improving the effectiveness of the sales organization. By maintaining high-quality pre-sales data, delivering accurate pricing information, and coordinating stakeholders across functions, this role enables informed decision-making, operational efficiency, and improved customer experience.

Key Accountabilities

Assist Sales Managers in handling pre-sales activities and sales operations, including but not limited to new customer registration, credit limit reviews, sample requests, quotation and pricing management, and sales contract administration.
Identify, analyze, and recommend solutions for operational and process-related issues.
Partner with Sales and cross-functional teams (Commercial Operations, Quality, Supply Chain/Plant, Finance, and other stakeholders) to ensure alignment and smooth execution of pre-sales processes.
Resolve routine issues and problems under general supervision while escalating more complex matters to the appropriate stakeholders.
Support continuous improvement initiatives to enhance commercial operation efficiency and customer experience.

Perform other duties as assigned.

Qualifications

Minimum Qualifications

Bachelor's degree in Business Administration, Marketing, Finance, Supply Chain, or a related field, or equivalent experience.
2+ years of experience in B2B Sales Operations, Business Operations, Customer Service, Sales Support, Sales Analytics, or a related field.
Working knowledge of CRM platforms (Salesforce preferred) and ERP systems (SAP, JDE, Exact, Dynamics AX, or equivalent).
Proficiency in Microsoft Excel, including Pivot Tables, XLOOKUP, Power Query, and data analysis.
Strong attention to detail, problem-solving skills, and ability to manage multiple priorities.

PRIOR BENEFICIAL EXPERIENCES

Knowledge of B2B sales processes, sales operations, and commercial support activities.
Experience in problem identification, root-cause analysis, and resolution of business process issues.
Experience in the Food Ingredients, Commodities, Specialty Chemicals, FMCG Ingredients, or related B2B industries within a multinational company is highly preferred.