Community Associate
At a glance
Entry-level Community Marketing role at Cherokee Federal. Manhattan · full-time.
Pay not stated Community Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Welcome migrant and asylum-seeking residents at sanctuary hotels and help them navigate New York City
- Complete culturally responsive intake, roster updates, assessments, and referrals for service needs
- Coordinate education, medical, immigration, childcare, interpretation, and community-based support
- Work with hotel staff, City agencies, and organizations to connect residents with needed services
- Support practical hotel operations, including packaged-meal storage and distribution
What you bring
- A bachelor’s degree or relevant experience supporting vulnerable people affected by significant trauma
- Fluent spoken and written English and Spanish is preferred for bilingual case services
- Experience with trauma-informed support, crisis intervention, immigration processes, or child welfare
- Strong communication, organization, independent judgment, teamwork, and problem-solving skills
- Ability to move and transport items weighing as much as twenty pounds
Who this fits
This junior role suits someone with social-services experience supporting vulnerable people and trauma survivors. You’ll work on site at sanctuary hotels throughout New York City, primarily in a climate-controlled setting. The position requires passing Cherokee Federal’s pre-employment qualifications and combines independent work with coordination across hotel staff, City agencies, and community organizations.
From the employer
With Direction and guidance from the Social Service Director, community associates will deliver on-site trauma-informed social services at city sanctuary hotels throughout New York City. Working cooperatively with hotel operation and security staff, community associates will welcome and engage migrant an asylum-seeking single adult, families with children, or adult families (without children as they enter the sanctuary hotel and navigate New York City. Community Associates will compete culturally sensitive assessments to identify strengths, barriers, and service needs; make referrals to address those needs; and coordinate with City agencies, immigration services, and other community-based organizations.
Compensation & Benefits:
Starting Salary Range for Community Associate: $24.04 per hour
Benefits That Set Us Apart
When considering your next opportunity, compensation is only part of the picture. We offer a benefits package designed to invest in your future and support your life outside of work.
Highlights include:
• Up to a 6% 401(k) company match to help you build long-term financial security
• Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most
• Medical, dental, and vision insurance, plus prescription drug coverage
• Basic life and AD&D insurance, with supplemental life options
• Short-term and long-term disability coverage
• Paid holidays
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Professional development, training, and certification support
• Voluntary benefits including accident, critical illness, and identity theft protection
Because taking care of our employees isn’t just a promise, it’s part of who we are.
Benefits are subject to change and eligibility requirements apply.
Community Associate Responsibilities Include:
• Culturally sensitive registration, intake, roster tracking, and assessment
• Bilingual Spanish/English case services
• Referrals to community-based programs and organizations
• Coordination with interpretation and translation services
• Coordination with the NYC Department of Education (DOE) on student registration, school placement, attendance, transportation, and troubleshooting as needed
• Referrals to ESL instruction
• Referrals for childcare
• Medical care coordination
• Coordination with the Mayor’s Office of Immigration Affairs (MOIS)
• Referrals to immigration legal services
• Other tasks as necessary to facilitate delivery of necessary services to clients, including storage and distribution of packaged meals.
• Performs other job-related duties as assigned
• Community Associate Experience, Education, Skills, Abilities requested:
• Bachelor’s degree or relevant social services experience with people who are vulnerable and have experienced significant trauma.
• Preferred bachelor’s degree in social work or other human services field + two years of relevant experience working with people who are vulnerable and have experienced significant trauma
• Excellent verbal and written communication skills
• Ability to learn quickly and problem solve
• Strong organizational skills
• Ability to work independently and as part of a team
• Basic understanding of immigration laws and procedures
• Fluent in English and Spanish (written and spoken) preferred
• Solid understanding of trauma and experience delivering trauma-informed services
• Crisis intervention experience
• Knowledge of immigration laws and regulations
• Understanding of child development and child welfare
• Past applicable job experience may include, but is not limited to: Community Coordinator, Shift Lead, or Community Engagement Manager.
• Must pass pre-employment qualifications of Cherokee Federal
• Performs other duties as may be assigned.
Community Associate Basic Qualifications:
• Must be able to lift and carry up to 20 pounds.
• Must pass pre-employment qualifications of Cherokee Federal.
Work Environment:
Work is performed primarily in a climate-controlled environment.
Company Information:
Behind every government mission stands skilled, mission-driven talent: people whose expertise and dedication turn complex challenges into successful outcomes. Cherokee Nation Management & Consulting, part of Cherokee Federal, the federal contracting division of Cherokee Nation Businesses, is that team. We modernize aging systems, deliver care where it’s needed most, and keep missions supplied, staffed, and moving across defense, intelligence, and civilian agencies. For more than 60 federal clients, we take on the work others won’t, and deliver where it counts. If that’s the kind of work you’re looking for, you’ve found your team. Learn more at cherokee-federal.com.
#CherokeeFederal
Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.
Many of our job openings require access to government buildings or military installations.
Compliance Notices
Cherokee Federal is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). As required by VEVRAA, we take affirmative action to employ and advance in employment qualified protected veterans. Protected veterans are encouraged to self-identify during the application process.
Cherokee Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities in compliance with Section 503 of the Rehabilitation Act. Qualified individuals with disabilities are encouraged to self-identify during the application process.
Reasonable accommodations are available to qualified individuals with disabilities or those with sincerely held religious beliefs. To request an accommodation in the application or interview process, please contact Human Resources at careers@cherokee-federal.com.
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