Customer Engineer
At a glance
Mid-level Solutions & Sales Engineering role at Computacenter. Depew · $35,000–$58,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle hardware, software, and network support through troubleshooting, staging, configuration, and ticket resolution
- Complete customer-site IMAC work, including PC imaging, inventory control, desk setup, relocations, and infrastructure deployment
- Coordinate small teams on basic work packages while following company processes and customer requirements
- Record completed work, manage escalations, and provide service to internal and external customers
What you bring
- Prior experience supporting users in an IT service environment
- Strong organization, detail focus, communication, interpersonal, and customer-service skills
- Working familiarity with information systems, technology applications, and Google Workspace or Microsoft Office
- Ability to stand, sit, walk, and lift up to fifty pounds during normal job duties
Who this fits
You’ll suit a hands-on IT support role involving customer-site work, small-team coordination, documentation, and service interactions. Reliability, flexibility, courtesy, and quick adjustment to changing team environments matter here. The job is based in Depew, United States, and includes physical activity throughout the day.
From the employer
About the role
As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.
Annual compensation: $35K - $58K USD
What you’ll be doing
- Perform a range of technical work activities at customer site to meet business and customer requirements supporting IMAC activities
- Including but not limited to imaging of PC devices, asset & inventory management, desk setups, desktop technology relocations, and end user infrastructure deployments
- Coordinate small teams delivering basic work packages in line with company processes to meet business and customer requirements.
- Document and reports on work completed to ensure compliance with Company and Customer Procedures.
- Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met
- Provide customer service to internal and external customers to ensure consistent experience.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
What you have
- Proven experience in an IT Support Service environment
- Highly organized with a strong attention to detail
- Reliable, courteous, and flexible team player
- Strong interpersonal, communication and customer service skills
- Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
- Routine administrative skills, familiarity with office productivity tools like Google Workspace or MS Office
- Demonstrates awareness of health and safety at work.
- Able to meet the physical requirements of the usual and customary methods of performing the job functions including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.
What you can expect
There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
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