Customer Success Manager (Implementations Specialist)
At a glance
Mid-level Customer Success role at CorePlan. Vancouver · full-time · CA$80,000–CA$100,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll lead presales and implementation work through launch, keeping each customer transition on track
- You'll tailor project plans, timelines, milestones, and resources to each customer's needs
- You'll configure CorePlan, validate migrated data, and train users in different roles
- You'll build playbooks, provide post-launch support, and resolve adoption issues
- You'll check account health, collaborate across time zones, and keep the team informed
What you bring
- You bring at least three years in customer success, project management, or consulting, preferably in SaaS
- You've delivered complex software implementations and can run several projects at once
- You communicate and present well with stakeholders at every level
- You learn new technology quickly and have experience with CRM and project management tools
Who this fits
This suits a self-directed, detail-oriented operator who can solve customer problems creatively and communicate clearly across teams. You'll work hybrid in Vancouver, with three office days and two at home, alongside Vancouver's go-to-market group and Perth colleagues. Mining experience can help but isn't required.
From the employer
🔍 About Us
CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.
💼 The Role
We are looking for a detail-oriented Implementations Specialist/Customer Success Manager who will join our Customer Success team. This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.
This role is a hybrid role with 3 days in the office, 2 days from home.
You will work closely with our Go To Market Team consisting of Customer Success, Marketing and Sales based in Vancouver as well as with our Head Office team based in Perth, Western Australia.
📋 Key responsibilities
Lead end-to-end presales and implementation projects from kick-off to go-live
Develop and execute detailed project plans tailored to each customer's needs
Configure the CorePlan platform to meet specific customer requirements
Conduct thorough data migration and validation processes
Design and deliver customised training programs for various user roles
Manage project timelines, milestones, and resources to ensure on-time, successful deployments
Collaborate virtually with our global team to address customer-specific needs
Create and maintain project best practices and playbooks
Provide post-implementation support to ensure smooth adoption and resolve any issues
Conduct regular check-ins and health checks with assigned accounts
Work autonomously while maintaining strong communication with the team
You will thrive in this role if you have:
Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS
Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
Proven track record of successfully implementing complex software solutions
Strong project management skills with ability to manage multiple implementations simultaneously
Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
Technical aptitude with the ability to quickly learn and become proficient in new technologies
Experience working in a global team environment and collaborating across time zones
Problem-solving mindset with a talent for finding creative solutions to customer challenges
Experience with CRM and project management tools
Experience in mining industry will be helpful but not necessary
🎁 Why our team love working here
High‑impact role in a product‑led, fast‑growing company expanding internationally.
Close partnership with customers who deeply care about what we build.
Supportive, outcome‑driven team with plenty of autonomy.
Access to EAP mental health & wellbeing services for you and immediate family members
🚀 Ready for your next adventure?
If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.
Have questions? Reach out to us at careers@coreplan.io
🤝 Recruitment Agencies
We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email careers@coreplan.io
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