Crisis Communication & Reputation, Senior Consultant / Manager

The Resilience Crisis & Reputation team helps organizations prepare for, respond to, and recover from planned or unplanned high-impact events. At Deloitte.

• Advising organizations in developing, organizing, and implementing their Crisis Communication processes;
• Supporting organizations through all phases of a crisis, for example, by developing and conducting crisis simulations and learning cycles, performing capability assessments, and preparing improvement plans;
• Advising organizations in resilience, crisis communication and reputation to minimize the impact of crises and disruptions and to build and sustain organizational trust;
• Managing projects and the project team members;
• Proactively building relationships with (potential) clients and develop innovative solutions and propositions.

• At least 4 years of work experience in a Big Four or specialty consultancy in Crisis Communications. Experience in the public sector is advantageous;
• Knowledge and experience with developing crisis communications plans and strategy, hands-on experience in crisis communication response and/or being part of the Crisis Management team is a pre;
• Equipped with the fundamentals of project management and experience in guiding less experienced colleagues;
• Known in the market for both your social and analytical skills, proactiveness, societal awareness, and quick-witted and insightful approach;
• Master's degree in social sciences, communication science, international relations, integrated security studies, public administration, security and risk management, business informatics, or another relevant field;
• Excellent communication skills in English and Dutch, both verbal and written.

In today's fast-paced world, disruptions and high-impact events are inevitable. The Resilience, Crisis & Reputation (RCR) team helps organizations anticipate, navigate through, and recover from these planned or unforeseen situations. We believe that resilience is not just about recovery; it's also about thriving amid change. Our services help organizations foresee, navigate, and adapt to both gradual changes and unexpected disruptions. Moreover, we assist in turning organizational challenges into opportunities.

We create a resilient culture through technology, data and strong stakeholder collaboration, ensuring that our clients are ready for any storm. Therefore, we are looking for a motivated Senior Consultant / Manager to join our team and contribute to our mission.

The RCR team guides clients in the public and private sector on crisis and continuity management, including a focus on the importance of trust and strategic communication to mitigate potential crises. As a member of our team, you play a guiding role in supporting organizations with, for example: crisis simulations, conducting BIA’s, preparing relevant documentation, stakeholder engagement, and contributing to embedding resilience to their core strategy.

Our strategic resilience approach is built on three critical pillars: safety and security, trust and reputation, and societal resilience and critical infrastructure. By integrating resilience into strategies, organizations can protect operations, enhance stakeholder trust, and ensure long-term success. You will have the opportunity to contribute to one of these pillars, choosing one that aligns with your interests or challenges you on a daily basis.