Account Director - Facilities Management
At a glance
Leadership Account Management role at Dexterra. Halifax · full-time.
Pay not stated Account Director salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Grow revenue and protect profitability across the accounts assigned to you
- Keep client relationships strong by delivering reliable facilities services
- Lead, coach, and motivate on-site teams toward their performance targets
- Plan staffing, schedules, and resources while improving workforce use
- Pursue additional business and maintain satisfaction to retain accounts long term
What you bring
- At least two years managing custodial and maintenance operations
- Experience with technical service requirements and managing several priorities under deadlines
- A valid driver's record, plus successful completion of a federal criminal background check
- Clear communication skills and careful, organized execution
Who this fits
This suits an operational account leader who can manage custodial and maintenance delivery while developing people and client relationships. The role is based on-site in Halifax and may require overnight travel. You must maintain a clean driver's abstract and pass a federal criminal background check.
From the employer
WHO ARE WE?
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across North America with hundreds of full-time and part-time opportunities available at any given time. We strive to provide our employees with more than just a job—we offer meaningful opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.
For over 75 years, the companies that began independently and now form Dexterra Group have been dedicated to serving North American clients by creating and managing built environments that play a vital role in our economy and local communities. That's something we're truly proud of: Work That Matters, People Who Care.
Key Responsibilities:
- Lead revenue growth and ensure profitability for assigned accounts
- Build and maintain strong client relationships through excellent service delivery
- Manage, mentor, and inspire on-site teams to achieve performance goals
- Identify and pursue new business opportunities to drive account growth
- Oversee resource planning, scheduling, and workforce optimization
- Recruit, onboard, and train team members to support operational success
- Ensure compliance with safety standards and quality assurance protocols
- Drive client satisfaction and long-term account retention
COMPETENCIES FOR SUCCESS:
- Strong leadership presence with the ability to influence and inspire
- Results-oriented, with a focus on operational excellence and execution
- High level of accountability—for self and others
- Collaborative mindset and commitment to team success
- Exceptional attention to detail and organizational skills
- Comfortable using data and technology to inform decisions
- Committed to inclusive leadership—ensuring every voice is heard
WHO ARE WE LOOKING FOR?
- Minimum of 2 years of operational experience in Custodial & Maintenance management.
- Experience overseeing custodial operations in retail and office environments is considered an asset.
- Multi site contract experience is a plus
- Ability to travel overnight when required
- Awareness of technical elements needed to deliver services support
- Attracts, develops and retains employees, providing a safe, supportive work environment, supporting People strategies
- Excellent interpersonal and communication skills.
- Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment.
- Must pass a Federal criminal background check
- Must have a clean drivers abstract
WHAT’S IN IT FOR YOU?
- Employee Referral Program
- Fully covered supplemental medical and dental care benefits.
- While other companies are downsizing, we are growing!
- Be number one from day one by joining an industry leader.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
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