Implementation Manager
At a glance
Mid-level Solutions & Sales Engineering role at DKK. .
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead onboarding and customer service delivery for every DKK client
- Build workflows, service levels, and training around DKK products and solutions
- Coordinate Trading, Operations, Sales, and Compliance during implementation
- Connect Pipedrive, trading groups, and content tools into the team’s support setup
- Plan cross-country legacy-platform migrations while improving implementation quality
What you bring
- A bachelor’s degree or higher in finance, economics, or operations
- Strong numeracy, Microsoft Excel ability, and experience in financial services or banking payments
- Clear judgment for complex queries, with problem-solving and deadline-prioritization skills
- Careful, analytical work with strong awareness of risk and regulatory requirements
Who this fits
You’ll suit a detail-focused implementation leader who can coordinate several internal teams and tailor onboarding to client needs. The role is based in London Bridge and involves working across multiple countries, with daily operations support included.
From the employer
Implementation Manager
Salary: Competitive
Location: London Bridge
About Us
DKK Partners offers a quick and secure FX service to access currencies in both emerging and established markets. For 4 years, DKK has been empowering organizations in frontier markers that are struggling against fragmented financial ecosystems. We do this using an industry-wide network, local experience, technology and our own unique platform for quick, secure, access to currencies in both emerging and established markets—to give organizations everything they need to unlock liquidity and open up new possibilities.
Our vision is to become a trusted, internationally recognized partner, dedicated to bringing world-class banking solutions to every corner of the globe, while maintaining the personal connection that makes us unique.
Key Responsibilities
- Lead the customer services and onboarding management for all DKK clients;
- Define and implement workflows, SLAs, and training for DKK products and solutions;
- Work closely with the Trading, Operations and Sales teams to ensure successful implementation and customer service support for our transactional banking clients;
- Ensure that all necessary support tools such as Pipedrive, trading groups, and content management tools are integrated effectively in the team;
- Collaborate with other departments such as Compliance to ensure smooth onboarding process;
- Understand client's requirements and tailor the implementation process accordingly;
- Continuously monitor, measure, and improve the implementation process to ensure client satisfaction;
- Work closely with multiple countries, defining standards and overseeing and executing the migration plan from legacy platforms;
- Assist in daily Operations.
What we are looking for
We are looking for a motivated individual who is looking to grow themselves as well as helping DKK grow in these next few important years.
The ideal candidate is someone who has/can:
- Bachelor’s Degree or above in a finance, economic and/or operations related field
- Strong numeracy and Microsoft Excel literacy
- Ability to problem-solve
- Ability to prioritize and work to close deadlines
- Detail oriented with strong risk awareness and analytical mind
- Ability to communicate clearly and precisely, when dealing with complex queries
- Good knowledge on market practice and regulatory requirement
- Previous experience in financial services/banking payment operations
What we offer
- Competitive Salary
- 22 Day's Holiday
- Professional Development
- Private Healthcare/Dentalcare
- Gym Allowance
Our Values
Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things
If this sounds like you, please reach out to hr@dkkpartners.com with a copy of your CV.
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