Brand Specialist - Phoebe Philo (Full-Time and Part-Time Roles)

doverstreetmarket Open · verified Sep 24, 2026

London Full-time Mid-level Brand Marketing

At a glance

Mid-level Brand Marketing role at doverstreetmarket. London · full-time.

Pay not stated Brand Marketing salary

RoleBrand Marketing

SeniorityMid-level

LocationLondon

EmploymentFull-time

PostedJun 8, 2026 · 3mo ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Serve Phoebe Philo and DSM shoppers with tailored styling, strong product advice, and consistently high service
Build client relationships in person and remotely, maintain customer records, and grow a VIP client book
Work with HQ to reach monthly and seasonal sales goals while introducing Phoebe Philo to your clientele
Train store colleagues on Phoebe Philo, adjust the selling space, and coordinate with visual merchandising
Manage product flow through stock checks, replenishment, deliveries, reporting, and merchandising coordination

What you bring

Bring luxury retail sales experience and a clear understanding of Phoebe Philo’s brand, aesthetic, and customer
Know the collections and DSM stock position, with an existing book of prospective DSM clients
Set a strong example for the sales team while serving clients at a high level
Stay energetic, organized, flexible, approachable, and able to juggle priorities
Retail Pro knowledge is useful but not required

Who this fits

You’ll suit a motivated luxury retail seller who can represent Phoebe Philo, advise clients, and help drive store results. The role is based in London, with full-time 40-hour and part-time 24-hour options, and requires weekend availability. You’ll work in a collaborative, service-focused store environment.

From the employer

We are seeking an experienced Brand Specialist to join the team at Dover Street Market.

We are looking for a true ambassador for the brand with accountability for the performance of the space at DSM. This role involves cultivating and maintaining relationships with clients both in-store and remotely. You will introduce the brand to your existing clientele, offering unparalleled customer service to meet and exceed the company’s financial targets.

We are looking for full-time (40 hours) and part-time (24 hours) candidates with weekend availability.

KEY RESPONSIBILITIES

Customer Service and Sales:

Deliver exceptional customer service at all times.
Offering a personalised shopping and styling experience to our Phoebe Philo and DSM clients.
Delivering the monthly and seasonal sales targets working closely with HQ team to drive sales.
Maintain and update the customer database.
Stay informed on trends and advise customers on stock availability.
Maintaining a client book of key customers and VIP’s specialising in the Phoebe Philo brand.
Support the delivery of in depth training to store staff on Phoebe Philo.
An eye for visual merchandising to continually tweak the space and work closely with the head of visual merchandising.

Product and Brand Management:

Ensure deep understanding of product, actively seeking opportunities to broaden knowledge of the brand and product.
Ensure stock is replenished and stock areas are tidy.
Work closely with Phoebe Philo and merchandising teams to ensure stock is managed in line with client needs.
Conduct regular stock checks.
Provide end of day reports to DSM & Phoebe Philo teams ensuring any actions required are raised promptly.
Participate in all stock deliveries.

Key Objectives:

Ensure seamless store operations and outstanding customer service.
Build and maintain a loyal client base, seeking out opportunities to drive the business.
Meet brand and individual monthly and seasonal sales targets.
Maintain comprehensive knowledge of product and client.
Foster a service-driven environment that values teamwork and collaborative selling.

THE IDEAL CANDIDATE

Attitude:

Highly motivated and professional, able to converse at all levels.
Energetic, self-motivated, and organized.
Flexible and approachable, with a willingness to work hard and drive the business forward.
Capable of multitasking and prioritizing effectively.

Skills:

Specific understanding of the Phoebe Philo brand, aesthetic and consumer
Retail sales and expertise within a luxury business
Ability to clientele at a high level and set the example for other members of the DSM sales team
Specific understanding of all collections and stock availability at DSM
Client book of potential new business for DSM
Knowledge of Retail Pro (not essential)

What We Offer:

20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days.
Generous clothing allowance.
Up to 60% employee discount.
50% discount on all Rose Bakery food and drink.
Access to Retail Trust, our Employee Assistance Programme.
24/7 access to our VirtualGP service.
Cyclescheme and Eyecare Vouchers.

Equal Opportunity:

We celebrate the diversity of our workforce, which makes us unique, creative, and connected. As an equal opportunity employer, we ensure fair treatment for all candidates and employees. We welcome people from all walks of life and strive to make everyone feel they belong. We regularly review our recruitment and onboarding processes to be as inclusive as possible. We respect everyone’s stories and celebrate our differences.