Account Executive Customer Engagement Germany - Hilton Supply Management
At a glance
Mid-level Account Executive role at Efet. Frankfurt am Main · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Visit partner hotels to deliver operational savings through HSM suppliers
- Build stakeholder relationships, win new hotel customers, and introduce them to HSM services
- Collect customer data across Salesforce, BirchStreet, databases, and HSM systems
- Resolve assigned enquiries promptly while keeping contracts and process records current
- Support new-property launches with eProcurement setup, supplier guidance, kick-off meetings, and BirchStreet training
What you bring
- Hands-on ability to work with Salesforce, BirchStreet, databases, files, and customer information
- Experience supporting customer onboarding through eProcurement installation, supplier orientation, and implementation training
- Ability to manage contracts, documentation, enquiries, and administrative work across client accounts
Who this fits
This role suits a mid-level account executive who can combine hotel visits, customer development, onboarding, data handling, and administrative support. You will work onsite in Frankfurt am Main and engage with stakeholders in person, through digital meetings, and by telephone. The role calls for ownership, teamwork, integrity, leadership, urgency, and a hospitality-focused approach.
From the employer
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Account Executive, Customer Engagement Germany, you’re not just supporting the procurement and inventory management process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
Account Management and Business Development (65%): You will visit partner hotels to realize operational savings using HSM’s suppliers. You will develop and maintain constructive and cooperative relationships with all internal and external stakeholders/personnel whether in person, digital meetings or via telephone. Next, you will find new customers (leads) and excite them for HSM services and onboard these new Hotels, ensuring that they are familiar to our suppliers & purchasing software.
- Data Management (15%): You will gather appropriate data or information from all relevant sources, e.g. Salesforce, Records, Files, Databases, BirchStreet, HSM Customer Portal, and Customer Information. Next, you will Ensure all enquiries within specific areas of responsibility are responded promptly with satisfactory resolution. Maintain systems and procedural documentation including contracts management across all client bases. You will also assist with onboarding process for new customers including but not limited to eProcurement installation, supplier orientation and kick-off meetings.
- Administrative & Support Activities (20%): You will collaborate and provide project and general admin support to the Supply Management team, including filing, maintenance of forms and documentation. And, finally, you will provide training and implementation of Birch Street for new properties.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
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