Communications Operator - Conrad Indianapolis
At a glance
Mid-level Communications role at Efet. Indianapolis · full-time · no salary stated · we estimate $75,000–$151,000.
Efet has not published a salary for this role. The figure below is our estimate, not theirs.
Growth Roles summary, based on the employer's posting.
What you'll do
- Answer guest calls promptly and warmly, handling questions and requests with professional phone support
- Keep current on hotel services, amenities, and operating procedures to give guests accurate guidance
- Pass precise emergency details to the right hotel teams when urgent situations arise
- Operate the PBX, computer programs, and other communication technology during daily front office work
What you bring
- A guest-focused approach that brings warmth, integrity, urgency, and accountability to each interaction
- The ability to work as part of a team while taking ownership of accurate, professional communication
Who this fits
This role suits someone who enjoys guest-facing phone work and can stay informed about hotel operations. You'll work onsite in Indianapolis as part of the Front Office Team, using communication systems to support guests and emergency response.
From the employer
Conrad Indianapolis is looking for a Communications Operator to join the Front Office Team! This is an amazing opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand.
As the city's first true luxury hotel, this 23-story tower has 241 rooms, 15,000 square feet of banquet space, and 3 food and beverage outlets. This includes The Capital Grille, The Lounge, and in-room dining.
Want to learn more? Hotel Website, Instagram, Facebook
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Communications Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
- Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
- Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
- Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
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