Communications Operator (Part Time) - Palmer House Hilton
At a glance
Mid-level Communications role at Efet. Chicago · part-time · no salary stated · we estimate $70,000–$125,050.
Efet has not published a salary for this role. The figure below is our estimate, not theirs.
Growth Roles summary, based on the employer's posting.
What you'll do
- Answer guest calls promptly and professionally, handling questions and requests with a friendly tone
- Keep current on hotel services, amenities, and operating procedures
- Pass precise emergency details to the teams responsible for responding
- Operate the PBX, computer programs, and other communication technology during daily work
What you bring
- A service-oriented approach that brings warmth and positivity to guest interactions
- Integrity, accountability, teamwork, and urgency in how you handle each moment
- Working familiarity with PBX systems, computer applications, and related technology
Who this fits
This part-time, on-site Chicago role suits someone who enjoys direct guest communication and can respond calmly and accurately during emergencies. You should be comfortable working with hotel information, phone systems, and technology while taking ownership of each interaction.
From the employer
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Communications Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
- Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
- Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
- Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
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