Insurance & Marketing Governance Assistant Manager
At a glance
Mid-level General Marketing role at Egug. Taipei City · full-time.
Pay not stated General Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll run insurance-entity board and shareholder meetings, managing agendas, materials, minutes, and approvals
- You'll act as the compliance contact for insurance and product marketing, coordinating reviews and policy updates
- You'll investigate insurance complaints, review calls or records, and align resolutions with partners and internal teams
- You'll test data safeguards and controls, organize self-assessments, gather evidence, and track remediation
What you bring
- You hold a valid General Insurance Agent License (產險代理人執照)
- You have at least five years in the insurance industry, with compliance, governance, risk, or control experience preferred
- You understand local insurance rules and financial-services regulatory obligations
- You can assess business impact independently while managing regulatory and operational priorities
- You communicate well across teams and can influence decisions; complaint handling or telemarketing oversight is a plus
Who this fits
This role suits someone comfortable connecting insurance operations with compliance, governance, customer complaints, and data protection work. You'll work in a hybrid setup in Taipei City and coordinate with insurance, credit card, product and marketing, Compliance, Legal, Risk, MCO, and other control teams.
From the employer
This role is mainly taking insurance agent and compliance officer role under AMEX Taiwan Insurance business also need to handle regular board and shareholder meetings, besides, this role will support AMEX product & marketing team to ensure internal policies are compliant and data protection mechanism is always in place.
Insurance Legal Entity & Governance Support
- Coordinate regular board meetings and shareholder meetings for the insurance legal entity as required.
- Prepare meeting agendas, collect materials, draft meeting minutes, and coordinate review and sign-off by relevant parties.
- Maintain governance records and ensure required documentation is properly retained.
Insurance Compliance & Regulatory Governance
- Act as compliance contact for the insurance business and Product & Marketing team.
- Coordinate and facilitate responses to compliance-related inquiries and internal review requests across insurance and credit card businesses, assess potential business impacts, and support the implementation of required process and policy changes.
- Communicate regulatory and policy updates to relevant stakeholders and support ongoing adherence to company requirements.
Customer Complaint Investigation & Partner Coordination
- Investigate insurance-related customer complaint cases received from insurance partners or AMEX customer service teams.
- Review relevant sales calls or supporting materials where needed, summarize findings, and align next steps with internal stakeholders and insurance partners.
- Ensure feedback or resolution approach is properly coordinated with the appropriate teams.
Data Protection & Internal Control Oversight
- Conduct regular checks or self-assessments to ensure customer data protection mechanisms are in place.
- Coordinate team self-assessment activities, collect required documentation, and respond to MCO or control teams as needed.
- Support remediation follow-up to strengthen internal controls and reduce compliance risk.
- Valid General Insurance Agent License (產險代理人執照) is required.
- 5+ years of experience in the insurance industry; experience in compliance, governance, risk management, or internal control is preferred.
- Solid understanding of local insurance regulations and the regulatory requirements applicable to financial services businesses.
- Strong analytical and problem-solving skills, with the ability to assess business impacts and manage regulatory and operational priorities independently.
- Experience in customer complaint handling and telemarketing channel oversight is a plus.
- Experience partnering with Compliance, Legal, Risk, MCO, or other governance and control functions is preferred.
- Excellent stakeholder management and communication skills, with the ability to collaborate effectively and influence decisions across multiple teams.
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