Oracle Sales Cloud Business Relationship Manager
At a glance
Mid-level Account Management role at Egup. Westerville.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage the Vertiv Sales Organization relationship around Opportunity-to-Order processes supported by Oracle Sales Cloud
- Align stakeholders on goals, then help deploy Oracle CX Cloud improvements that meet business and user needs
- Maintain process and system-change documentation while prioritizing work against deadlines and leadership expectations
- Coordinate release, integration, regression, and urgent testing, then help resolve critical incidents through root-cause analysis
- Monitor Oracle Sales Cloud data quality and performance, escalating issues to vendors, partners, or IT support teams
What you bring
- Bring five to seven years delivering enhancements and strategy across Oracle Sales Cloud and related Oracle CX platforms
- Have two to three years connecting Oracle Sales Cloud with other sales systems and middleware
- Hold an IT bachelor's degree or an equivalent qualification, with strong Oracle Sales Cloud functional knowledge
- Use Oracle ERP systems, functional requirements documentation, disciplined processes, and structured work prioritization
- Communicate clearly, present effectively, and solve problems collaboratively across remote teams and outsourced resources
Who this fits
This role suits someone who can bridge sales operations, IT support, vendors, and implementation partners in a large manufacturing setting. You should be comfortable with Oracle Sales Cloud, Oracle CX, Oracle CPQ, Eloqua, Oracle PRM, Oracle ERP, integrations, testing, documentation, and data-quality work. The position is based in Westerville, United States, and calls for international experience; experience at an international system integrator is a plus.
From the employer
Position Summary:
The Oracle Sales Cloud Business Relationship Manager will be responsible for maintaining the relationship with Vertiv Sales Organization in regard to the Opportunity to Order processes supported by the Oracle Sales Cloud applications team. He/She will be the driving systematic identification, analysis, management, monitoring and improvement of Sales Organization relationships in order to target and improve system performance and alignment to business and users needs.
Key Duties
- Align with various stakeholders on goals and strategies, so to effectively implement and deploy Oracle CX Cloud that satisfy Vertiv Sales Organization and improve business objectives
- Maintenance of the various process documentation and prioritizing tasks to ensure they meet deadlines and leadership satisfaction
- Develops strategies to better engage with the Sales Organization and support customer satisfaction goals.
- Data management and collection for reporting development, regarding system performance and satisfaction
- Support deployment of system enhancements, service requests (change requests) ensuring solution is scalable and meets overall business requirements and identify/document functional gaps
- Coordinate regression and integration testing when there is a new release as well as in any situation when quick or detailed testing is a must.
- Lead or participate in root cause analysis / corrective action for critical issues and incidents
- Analyze production configuration issues
- Generate and maintain documentation for changes made to systems.
- Collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront
- Escalate issues and requests to vendor or implementation partner and ensure timely resolution.
- Work effectively with remote team members, outsourced resources, and users to complete tasks.
- Conduct ongoing quality reviews and analysis of data in Oracle Sales Cloud. Identifies data quality issues and escalates for corrective action
- Act as liaison with other IT support teams, on the Opportunity to order domain, covering: configurators, workflow tools
- Strong functional knowledge in the sales space, for large manufacturing organizations
School Background / Working Seniority
- 5-7 years of experience supporting and delivering enhancements and driving strategy with Oracle Sales Cloud platforms, Oracle CX cloud, Oracle CPQ, Eloqua, Oracle PRM, Oracle ERP
- 2-3 years experience with Oracle Sales Cloud integrations with other sales platforms, various middlewares
- IT Bachelor’s degree or equivalent
- International experience
- Experience in an international System Integrator company is a plus
Basic Skills
- Strong communication and collaboration skills
- very good presentations skills
- Analytical, and Problem-solving skills are required
- Versed in work intake assessment, resource prioritization, delivery targets and strategy
Technical / Functional skills
- Experience with Oracle Sales Cloud platform, Oracle cloud CX (Sales and Service), other CRMs
- Knowledge of Oracle ERP systems
- Experience maintaining Functional Requirement Documentation
- Excellent Leadership and Teamwork skills
- Process Discipline and Documentation skills essential
- Ready to move beyond own area of comfort
- Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations
- Knowledge of ITIL v3 is preferred
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