Enterprise Solutions Engineer - Singapore
At a glance
Mid-level Solutions & Sales Engineering role at ElevenLabs. Remote, Singapore · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Partner with Account Executives on the technical side of enterprise sales conversations
- Design integrations with customer technical teams and provide solutions tailored to their needs
- Deliver technical demos that make the product’s value clear to prospective customers
- Create sales enablement materials, customer documentation, and self-service implementation tools
- Spot repeatable integration patterns and help product teams turn them into scalable features
What you bring
- Strong Python ability alongside software development, architecture, and integration-pattern knowledge
- Hands-on experience working with customers on technical problems and solution design
- Fluent Mandarin and English, with awareness of regional and cultural differences
- Clear communication that adjusts technical messaging for different audiences
Who this fits
You’ll suit a customer-facing solutions engineering role that combines enterprise sales support, technical architecture, demos, and scalable enablement. The position is remote in Singapore, with a preference for being based there and regular travel to customer on-sites. Mandarin and English fluency is required.
From the employer
About the role
As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.
As a Solutions Engineer, you can expect to:
Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
Craft compelling technical demonstrations that clearly communicate our product's value proposition.
Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
Build self-service tools and documentation that empower customers to implement solutions independently.
Identify opportunities to productise common integration patterns or features, and work with our product teams to make these real!
Requirements
We're looking for exceptional individuals who excel at working with customers on technical problems and excited to work with us to scale this efficiently. You'll thrive with us if you:
Are passionate about AI, technology and ElevenLabs products.
Enjoy working directly with customers, iterating on solutions and providing tailored support
Have a talent for identifying patterns that can be standardised and scaled.
Have strong empathy for customers, sales and product teams.
Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions
Experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity
Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
Excellent communication skills with the ability to adapt messaging to different audiences.
Multi-lingual: Mandarin/English
Location
As we build out a team in the Singapore office, the successful candidate is preferred to be based within Singapore. Expect regular travel for customer onsites. Fluency in English and Mandarin and a deep understanding of the regional and cultural nuances is required.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
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