Payments Relationship Manager
At a glance
Mid-level Account Management role at Entain. London · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build working relationships with payment providers and partners through recurring calls and meetings
- Review provider results to spot improvement opportunities and follow through on planned actions
- Track provider development plans so product priorities stay aligned with upcoming capabilities
- Help create monthly regional reports covering deposits, withdrawals, fees and business insights
- Improve operating procedures and processes to keep delivery consistent and high quality
What you bring
- Demonstrated experience managing relationships and stakeholders across business functions
- A solid working understanding of the payments sector
- Confidence working with stakeholders at different levels of seniority
- A detail-focused, evidence-led approach with strong analysis and problem-solving ability
Who this fits
This role suits a payments relationship professional who can coordinate external providers and internal stakeholders while interpreting performance data. You’ll work within the Payments and Compliance team and report to a senior payments relationship leader. The role is hybrid in London, with at least two office days each week
From the employer
About Entain
There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.
This is a hybrid role working 2 + days a week in office. As a Payments Relationship Manager, you will be responsible for building strong relationships with our external payment providers ensuring commercials are competitive and that we are benefiting from all potential features and functionalities offered.
Reporting to the Head of Payments Relationships or a Senior Payments Relationship Manager you will be part of our Payments & Compliance team who are responsible for contract negotiation, issue resolution and stakeholder management.
Are you looking for an opportunity to add true value to a team?
You Will:
- Develop solid relationships with Payment Providers and Partners.
- Setting up regular calls and meetings with providers.
- Monitoring performance of providers to identify areas for improvement.
- Gathering details of the planned development and roadmap items to ensure our product roadmap is aligned.
- Collaborate with the Payment Relationship Managers to produce monthly packs by markets/regions to illustrate the performance of the region (deposits, withdrawals, fees) and provide key insights to the business.
- Provide input and guidance to the ongoing development and updating of our standard operating procedures and processes ensuring a consistent level of performance and quality.
You Have:
- A track record of Relationship and Stakeholder Management.
- A good understanding of the payments industry.
- Experience in working cross functionally with stakeholders of varying seniority
- Be data-driven and detail-orientated with proven analytical and problem-solving skills
Benefits
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire you. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like:
- A regular bonus and great pension.
- 25 days annual leave and all Bankholidays.
- Extra paid leave, including wellbeing and development days.
- Life assurance and Income Protection.
- Private healthcare and wellbeing support.
- A stake in our success through our ShareSave scheme.
Equal Opportunities.
If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.
We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally
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