Customer relationship manager
At a glance
Mid-level Account Management role at EUROPEAN DYNAMICS. Brussels · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Coordinate with internal teams, external contacts, and a major client’s on-site IT group
- Uncover business needs, evaluate problems, and shape workable solutions
- Document requirements and solutions while tracking their progress through delivery
- Map business processes, assess risks, and contribute to software development work
- Prepare committee or client materials, facilitate meetings, and handle communications
What you bring
- A university IT degree plus at least eight years of relevant professional experience
- Strong stakeholder management experience on large projects, including business and IT negotiations
- Background in customer relations, stakeholder management, business administration, or public relations
- Ability to present business and technical topics clearly in English
Who this fits
You’ll suit a senior customer relationship role that works closely with a client’s IT team and handles both business and technical communication. The position is based in Brussels and may place you at company or customer premises. Fluent English is required, and the work takes place in an international, multilingual, multicultural setting.
From the employer
We currently have a vacancy for a Customer relationship manager fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.
Your tasks
- Liaising with internal and external stakeholders;
- Identifying business needs and determining solutions to business problems;
- Create and maintain documentation of business requirements and solutions using appropriate documentation standards;
- Provide input for the software development process;
- Modelling business processes;
- Requirements/needs management and tracking;
- Risk analysis.
Requirements
- University degree in IT combined with relevant IT professional experience of 8 years;
- Excellent experience with managing stakeholders in large project;
- Experience in negotiation with actors from the business and IT community;
- Experience with business administration or public relations studies/domain, customer relation and stakeholder management;
- Experience with preparation materials for meetings with committees/clients ;
- Experience with meeting facilitation and communication handling;
- Good knowledge of large organization administrative business processes;
- Ability to give business and technical presentations;
- Excellent command of the English language.
Benefits
If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (19307/09/26).
We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.
You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.
EUROPEAN DYNAMICS (www.eurodyn.com)is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.
Furthermore, when providing your data, it is up to you to explicitly consent that your data can be assessed for future job openings, for as long as you do not withdraw such consent. If you do not consent, we will not be able to consider the data you provide to us for future job openings.
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