ServiceNow Senior Implementation Lead - FSM / CSM
IN_Bangalore IN_ChennaiIN_Hyderabad +2 Full-time Senior Solutions & Sales Engineering
At a glance
Senior Solutions & Sales Engineering role at Evorait. IN_Bangalore · full-time.
Pay not stated
RoleSolutions & Sales Engineering
SenioritySenior
LocationIN_Bangalore
EmploymentFull-time
PostedAug 25, 2026 · 4w ago
Also hiring inIN_Chennai, IN_Hyderabad, IN_Noida, IN_Pune
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead ServiceNow implementation work for global clients across FSM and CSM solutions
- Translate customer requirements into complex FSM/CSM designs, configurations, and custom applications
- Tailor the Mobile Agent App to field service use cases on the ServiceNow platform
- Coordinate integration needs across ServiceNow domains with delivery and cross-functional teams
- Coach junior technical staff through design support, code reviews, and engineering practices
What you bring
- At least five years across software development, implementation, and maintenance of large-scale systems
- Three or more years delivering ServiceNow implementations in complex CSM or FSM environments
- Hands-on FSM delivery experience that includes customizing the Mobile Agent App
- Strong ServiceNow architecture knowledge plus full application development lifecycle experience
- Clear client communication, independent work habits, and sound judgment across concurrent workstreams
Who this fits
This role suits a senior ServiceNow practitioner who can lead complex FSM/CSM delivery while staying close to configuration and development work. You should be comfortable with client stakeholders, ambiguous problems, multiple parallel workstreams, and mentoring junior colleagues. The role follows a hybrid model with office work twice each week.
From the employer
Evora is an international system integrator focused on mobile and user experience (UX), delivering digital maintenance and service management solutions to global and regional clients across Europe, North America, and Asia-Pacific. As an SAP Gold Partner and ServiceNow Premium Partner, we combine high-value consulting with a strong offshore delivery model. With 500+ Evorians across India, the US, Brazil, Germany, Austria, and Spain, we're growing our ServiceNow practice and looking for an experienced Field Service Management (FSM) Implementation Lead to join our team.
- Strong grasp of ServiceNow platform architecture, applications, and modules
- Hands-on experience implementing Field Service Management (FSM), with Mobile Agent App customization
- 5–10 years in software development, including 3+ years of ServiceNow implementation in complex environments (CSM/FSM)
- 5+ years of overall technology experience spanning development, implementation, and maintenance of large-scale systems
- Solid grounding across the full Application Development lifecycle, ideally in Agile environments
- Excellent client-facing communication — verbal and written — with experience engaging stakeholders at multiple levels
- Able to work independently and manage multiple concurrent workstreams
- Strong problem-solving skills and sound judgment under ambiguity
- Genuine interest in mentoring junior team members
- ServiceNow certifications preferred (e.g., CSA, CIS-FSM, CIS-CSM)
- Exposure to ServiceNow Knowledge Management is a plus - Work on ServiceNow-based implementation projects for global clients
- Design and implement complex FSM/CSM solutions tailored to customer requirements
- Configure and build custom applications and modules on the ServiceNow platform
- Customize the Mobile Agent App for field service use cases
- Partner closely with delivery peers to ensure projects land on time, on budget, and in scope
- Support cross-functional teams on integration requirements across other ServiceNow domains
- Mentor and enable junior technical staff through design guidance, code reviews, and best practices Our values – Collaboration, Commitment, Evolution, Entrepreneurship, Happiness, and Trust
Company culture - We value team cooperation and work together in integrated virtual teams to serve our customers. As a company, we are committed to sharing our success with our employees, both in the form of an exceptionally good company culture and through financial participation.
Hybrid mode of working – Our Organization follows hybrid work culture where employees can work twice a week from their respective office space.
Great place to work – We are proud to be certified and awarded multiple times as one of the best places to work for any individual.
Buddy program – We have a buddy program included in our hiring process which gives an insight to the new joiner about the team, technology n culture before joining us to connect better.
Growth and learning – Evora provide various platforms for upskilling in the form of sessions and training which helps an individual to enhance his/her skills. Udemy access provided by the company for upskilling.
Benefits – Transportation, Lunch provided in the office, flexibility, Internet and mobile reimbursement, different hub locations, Insurance and many more.
- Hands-on experience implementing Field Service Management (FSM), with Mobile Agent App customization
- 5–10 years in software development, including 3+ years of ServiceNow implementation in complex environments (CSM/FSM)
- 5+ years of overall technology experience spanning development, implementation, and maintenance of large-scale systems
- Solid grounding across the full Application Development lifecycle, ideally in Agile environments
- Excellent client-facing communication — verbal and written — with experience engaging stakeholders at multiple levels
- Able to work independently and manage multiple concurrent workstreams
- Strong problem-solving skills and sound judgment under ambiguity
- Genuine interest in mentoring junior team members
- ServiceNow certifications preferred (e.g., CSA, CIS-FSM, CIS-CSM)
- Exposure to ServiceNow Knowledge Management is a plus - Work on ServiceNow-based implementation projects for global clients
- Design and implement complex FSM/CSM solutions tailored to customer requirements
- Configure and build custom applications and modules on the ServiceNow platform
- Customize the Mobile Agent App for field service use cases
- Partner closely with delivery peers to ensure projects land on time, on budget, and in scope
- Support cross-functional teams on integration requirements across other ServiceNow domains
- Mentor and enable junior technical staff through design guidance, code reviews, and best practices Our values – Collaboration, Commitment, Evolution, Entrepreneurship, Happiness, and Trust
Company culture - We value team cooperation and work together in integrated virtual teams to serve our customers. As a company, we are committed to sharing our success with our employees, both in the form of an exceptionally good company culture and through financial participation.
Hybrid mode of working – Our Organization follows hybrid work culture where employees can work twice a week from their respective office space.
Great place to work – We are proud to be certified and awarded multiple times as one of the best places to work for any individual.
Buddy program – We have a buddy program included in our hiring process which gives an insight to the new joiner about the team, technology n culture before joining us to connect better.
Growth and learning – Evora provide various platforms for upskilling in the form of sessions and training which helps an individual to enhance his/her skills. Udemy access provided by the company for upskilling.
Benefits – Transportation, Lunch provided in the office, flexibility, Internet and mobile reimbursement, different hub locations, Insurance and many more.
Not this one either?
Claude or ChatGPT reads the other 90,537 for you.
Get better matches →
