Solution Engineer
At a glance
Mid-level Solutions & Sales Engineering role at EXFO. Remote, United States of America · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Support pre-sales work for network equipment manufacturers and laboratory customers through demos, presentations, evaluations, and technical reviews
- Represent EXFO's high-speed transmission expertise at customer sites, trade shows, conferences, and other industry events
- Train customers during field evaluations so they can use EXFO testing solutions effectively
- Coordinate with business and marketing teams on current product information and relay field feedback on competitors and feature requests
What you bring
- At least three years using high-speed communications test equipment, or comparable experience
- A degree in telecommunications, optics, engineering, or an equivalent qualification
- Working knowledge of high-speed transceivers, CPO, NPO, and communications testing
- English fluency in both written and spoken communication
Who this fits
This role suits a technically strong solutions engineer who can explain testing applications, present to customers, and work independently. You should be comfortable supporting network equipment manufacturers, high-speed component makers, hyperscale labs, and university research centers. The preferred location is the western United States, though other U.S. locations may be considered. Expect roughly one-quarter to one-half of your time to involve travel.
From the employer
Job Description:
Solutions Engineer - Americas NEMs and Labs Team
The candidate is responsible for supporting sales growth by working closely with the Americas NEM and Lab team in support of EXFO's high speed test solutions. Location preference is for the Western region of the United States, but will consider other locations based on strength of candidate. The market that you will be supporting will include network equipment manufacturers, high speed transmission component manufacturers, hyperscale labs, and university research centers. The ideal candidate must have solid knowledge in High-Speed transmission testing, including switches, transceivers, CPO, and NPO technology.
What You'll Do
- Represent EXFO as a high-speed transmission technology expert onsite and at industry events.
- Provide pre-sales support to the NEM and Lab customer base. This will include, but not be limited to, online or onsite demonstrations, presentations, evaluation support, and technical reviews of our products.
- Provide support presence at trade shows, conferences, and customer demonstrations focusing on technical product applications.
- Participate in field evaluations to ensure customers are properly trained and tutored on EXFO testing solutions.
- Work closely with the Business Unit and Marketing to ensure the most up to date product information is being delivered to the market.
- Provide direct feedback to the Business Unit regarding competitive information and new feature requests received from the field.
Technical Skills That We Are Looking For
- Well versed in communications technologies, including high speed transceivers, CPO, and NPO.
- The candidate should have familiarity with testing and characterization of optical and high speed components with tools such as bit-error rate test equipment, optical and electrical scopes, and test tools to verify transmission of protocols such as Ethernet, OTN, Fibre Channel, and more.
- Experience with optical layer testing (OSA, OTDR, VOA, etc) is a plus.
Required Aptitudes
- Technical aptitude to understand customers’ use case and position EXFO’s solutions to meet their needs
- Self-Starter and able to communicate and interact with people at all levels
- Autonomous, well organized, and results-oriented, meets deadlines.
- Possess leadership qualities and good interpersonal and communications skills
- Excellent presentation, communication, and relationship building skills.
Must Have Pertinent experience: Minimum three years’ experience with high speed communications test equipment or equivalent
Language requirements:English written and verbal.
Education: Degree in Telecommunications, Optics, Engineering, or equivalent
Ability to Travel: Approximately 25%-50% travel required.
EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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