PGA Area Manager - Account Management, Lodging NORAM
At a glance
Mid-level Account Management role at Expedia. Mexico City · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Own results for a lodging portfolio or region, including account management and strategy execution
- Coach team members to improve productivity, build capability, and reach performance goals
- Work with account management and internal teams on market insights, revenue opportunities, and aggregator strategies
- Lead business plans, change initiatives, and process improvements tied to leadership targets
- Manage key lodging accounts, relationships with hotel chains, and connections with important decision makers
What you bring
- A bachelor’s degree or equivalent, plus fluency in English
- At least five years coaching and leading teams
- Evidence that you have set and delivered goals while leading teams in a fast-moving setting
- Project management experience across multiple concurrent priorities and deadlines
Who this fits
You’ll suit a people manager who can lead lodging account work, coach a team, and represent Expedia with local tourism and hotel stakeholders. The role is based in Mexico City and covers a designated territory or country portfolio. It also requires English fluency and managing several projects at once.
From the employer
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Area ManagerIntroduction to team
This position leads a team within the Account Management Lodging Team and is responsible for the account management, strategy implementation and planning of lodging products for an assigned portfolio/region.
Make an impact!
As an Area Manager, you and your team will support the delivery of revenue and/or account management goals by engaging lodging partners and successfully transmitting the Expedia Group value proposition. You will leverage our internal tools and data to help lodging partners maximize their production through the Expedia marketplace.
In this role, you will:
Hold overall accountability for the assigned region/portfolio in your sales territory
Continuously improve team productivity and effectiveness through coaching
Develop skills and strengthen capabilities of team members
Drive team performance, manage working relationships, engagement and morale, and build a culture aligned with EG values
Collaborate with in market Account Management and other internal teams on strategic and business development initiatives and on operational topics (e.g., market insights and trends, revenue opportunities, aggregator strategies)
Lead and support change management
Provide input to senior management on scalable solutions to improve process efficiency
Represent Expedia in the local market, build our profile with key influencers (e.g., tourism bureaus, hotel associations) and provide expertise to the local industry
Promote Expedia’s full product suite to lodging partners and educate them on effective use of our products and tools
Lead the execution of business plans to meet or exceed key targets, goals and/or strategic objectives set by leadership
Undertake other reasonable duties, as assigned
Develop and monitor measures to ensure our products, services and solutions continue to meet partner needs and expectations
Oversee a small number of key accounts and/or local hotel chain relationships in the designated territory/country(ies)
Nurture relationships with key decision makers
Hire and onboard new team members
Experience and qualifications
Bachelor’s Degree (or equivalent) and fluency in English
5–8 years’ experience coaching and leading teams
Demonstrated ability to set and achieve goals
Proven track record of leading teams successfully in a fast paced environment
Strong project management skills, including managing several projects at a time, prioritizing effectively and meeting deadlines
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
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