Strategic Accounts Director
Fa Exew Saasfaprod1 Open · verified Sep 24, 2026 At a glance
Leadership Account Management role at Fa Exew Saasfaprod1. United States · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build trusted relationships with assigned remarketing partners while improving revenue and customer experience
- Review account performance, address client questions, and step in quickly when key accounts need attention
- Present added products, services, and partnerships while surfacing revenue and efficiency opportunities
- Work with strategic account, operations, product, marketing, and other teams on customer growth plans
- Create clear connections between major customers and internal departments to keep communication moving
What you bring
- At least five years in sales or account management, including at least two years in automotive
- Strong spoken and written communication, plus a record of working effectively across teams
- Ability to use data and dashboards to find growth, retention, and cross-sell opportunities
- Working proficiency with Microsoft products and sound judgment when customer issues arise
Who this fits
This role suits a senior account or sales professional who can manage customer relationships, make decisions on complex issues, and pursue growth and retention goals. You’ll work in a hybrid arrangement with remote and office time, and travel for work about half the time.
From the employer
The Director of Strategic Accounts is responsible for building, maintaining, and nurturing strong business relationships with designated remarketing partners to maximize IAA’s revenue and customer experience. The Director of Strategic Accounts will communicate regularly with assigned customers and discuss performance, resolve customer queries, and identify opportunities to increase customer engagement with RB Global. The Director of Strategic Accounts will work closely with the Strategic Account, Strategic Account Management team, Operations, Product, Performance Excellence, Marketing and other departments as necessary.
- Build and maintain strong brand trust with designated accounts.
- Understand the products, services, and tools customers use to operate their business.
- Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio.
- Monitor the performance of key accounts and facilitate timely interventions.
- Manage customer expectations and satisfaction.
- Identify and present opportunities that generate revenue or create efficiencies.
- Handle client queries and find innovative solutions to solve complex customer problems.
- Understand how to be an effective listener and act given the customer feedback provided.
- Provide superior customer service and adhere to IAA’s Customer Care Values.
- Collaborate closely with other members of the Strategic Account team to execute customer growth and engagement strategies.
- Establish efficient communication methods and liaisons between key customers and internal departments.
- Flexible and willing to perform other tasks as assigned
- 5+ years of Sales or Account Management experience.
- 2+ years of experience in the automotive industry.
- Great oral and written communication skills.
- Exhibit great collaboration skills, with a willingness to work with cross-functional teams.
- Capable of making decisions when customer problems and/or opportunities arise.
- Able to identify growth, retention, and cross/up-sell opportunities using data and dashboards.
- Understands IAA’s Customer Care Values and practices them daily.
- Capable of meeting and/or exceeding growth and retention goals.
- Proficient in Microsoft suite of products.
- Supports a hybrid model of remote and in-office time.
- Willing to travel 50% for work purposes.
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