Key Account Manager - E.Commerce
At a glance
Mid-level Account Management role at Ferrero. Bangalore.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Set growth goals for e-commerce accounts and build plans around their business objectives
- Create product, region, and account forecasts while tracking listings, orders, and category share
- Run daily account execution by coordinating plans, measuring results, and applying corrective action
- Strengthen relationships with e-commerce partners and internal stakeholders, including exclusive launches
- Deliver agreed key-account targets and KPIs while following trade, quality, and legal requirements
What you bring
- An MBA focused on sales and marketing is required for this role
- You bring three to five years of total experience, including relevant account or e-commerce work
- At least two years in e-commerce, as a platform category manager or manufacturing-side e-commerce KAM
- You can manage key accounts, interpret data, and use insights to increase penetration
- Strong analytical and communication abilities, plus the drive to work independently
Who this fits
This role suits an e-commerce account manager or platform category manager who can own forecasts, customer plans, execution, and partner relationships. It is based in Bangalore, India, and calls for someone comfortable working independently across internal and external stakeholders.
From the employer
About the Role:
Setting and achieving aspirational growth targets for the online side of the business. Building the eJBP, defining the metrics, and driving the sales of the specific eCommerce accounts and building relationships with the Planning and executing complete business operations of e-commerce at each level. Building the forecast at a product at region and account level; monitoring the products listed and ensuring the deliveries of orders to achieve a market share of products. Establishing working relationships with e-commerce partners, improving content on partner platforms & driving and enabling exclusive launches. Understanding the Key Business Drivers for this channel and managing channel forecasts. Collaboration with internal as well as external stakeholders to achieve the desired share in each category
Main Responsibilities:
- Build complete Customer Plan to drive the overall business
- Execute plans for assigned Account (s) that are aligned with business objectives and customer strategies
- Facilitates excellence in execution in the daily business by planning, communicating, anticipating, measuring results consistently and implementing corrective action or learning.
- Nurtures productive business relationship beyond the buyer to include cross-functional leaders and reporting levels at least 1 up from the buyer/category manager
- Accountable and responsible to achieve agreed upon Key Account targets and KPIs
- Adheres to all Company principles and policies including Ferrero India’s trade policy, local Sales policy, local Trade Terms , Quality and legal regulations
About You:
- MBA: Sales & Marketing + Experience in E-Commerce or Account Management
- Total Experience: 3-5 Years (Relevant 1-2 Years)
- Should have worked either as a Category Manager with E-Com platform or have worked as KAM for E-Comm channel with a manufacturing organization
- Proven work experience in E-Com of at least 2 yrs. Proficient in Key Account Management, managing data, and leveraging insights to drive penetration
- Entrepreneurial mindset to get the job done single-handedly. Strong Analytical as well as Communication skills
What We Offer:
Careers with caring built in - discover our benefits here.
About Ferrero:
Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.
DE&I at Ferrero:
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.
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