Account Manager (London)
Flosum Open · verified Sep 24, 2026 At a glance
Mid-level Account Management role at Flosum. Remote, United Kingdom.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Run enterprise accounts through QBRs, renewals, expansions, and the wider post-sale relationship
- Build connections with buyers, executives, and internal champions across each customer account
- Find cross-sell and upsell paths while working toward stated retention targets
- Lead executive reviews, turning platform information into useful business takeaways for C-suite audiences
- Update Salesforce forecasts for renewal and expansion revenue, while bringing customer risks and feedback to internal teams
What you bring
- At least six years in account management, sales, or another quota-carrying B2B SaaS role
- A record of delivering GRR, NRR, upsell, and renewal results for enterprise accounts with $100K+ ACV
- Confidence handling strategic discussions with VP and C-level stakeholders across complex, lengthy sales cycles
- Commercial judgment to build ROI stories and expansion cases, plus strong written and verbal communication
- Working knowledge of Salesforce, with Admin, DevOps, or development-lifecycle concepts preferred
Who this fits
You’ll suit a relationship-led enterprise account role involving executive stakeholders, commercial negotiations, procurement, and long sales cycles. The position is remote and based in London, and it focuses on managing a portfolio rather than people management.
From the employer
About Flosum
Flosum is a leading Salesforce-native DevOps platform that enables enterprises to manage and accelerate their Salesforce development lifecycle with security, compliance, and efficiency at scale. Built entirely on Salesforce, Flosum empowers teams to streamline releases, improve governance, and drive faster innovation.
Role Overview
We're looking for a driven, relationship-first Account Manager to own and grow a portfolio of enterprise accounts. You'll be the primary point of contact for a set of high-value customers — responsible for renewal, expansion, and long-term success. You'll partner closely with Sales, Customer Success, and Product to ensure our customers see measurable impact from our platform and grow with us over time.
Requirements
Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions.
- Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account.
- Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%.
- Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%.
- Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders.
- Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis.
- Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership.
- Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders.
Required Qualifications
- 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
- Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV).
- Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations.
- Experience managing complex, multi-stakeholder accounts with long sales cycles.
- Excellent written and verbal communication skills; ability to build trusted advisor relationships.
- Strong commercial acumen — able to construct ROI narratives and business cases for expansion.
- Experience working with SaaS platforms, preferably in the Salesforce ecosystem
- Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)
Preferred Qualifications
- Experience with Salesforce DevOps tools or release management processes
- Familiarity with CI/CD, version control, or agile development practices
- Background working with enterprise customers
Salesforce certifications (Admin, Platform App Builder, etc.)
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