Account Executive - Enterprise (SLED)
At a glance
Mid-level Account Executive role at Freshworks. Remote · full-time · $105,000–$165,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll sell tailored ITSM and EX approaches to colleges and universities, linking them to productivity and staff engagement
- You'll work with administrators, IT leaders, and HR contacts to uncover institutional challenges and shape outcomes
- You'll build and advance a pipeline through medium-to-long sales cycles in the Higher Education sector
- You'll present value cases aligned with each institution's goals, priorities, and budget
- You'll coordinate with Marketing, Solutions Engineers, and Customer Success across the prospect-to-client journey
What you bring
- You bring five to eight years of successful enterprise SaaS sales experience, including ITSM and EX solution selling
- You have advanced knowledge of SaaS platforms and how they improve institutional efficiency
- You've worked directly with ITSM and EX platforms that support faculty and staff productivity and engagement
- You can analyze customer needs, recommend tailored solutions, and manage a sales pipeline
Who this fits
You’ll suit a consultative enterprise seller who can navigate complex, high-budget deals and medium-to-long sales cycles. The role focuses on Higher Education institutions and involves administrators, IT leaders, and HR stakeholders. Dallas is listed as the remote location; travel, timezone, visa, and management expectations are not stated.
From the employer
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
As an Account Executive, Enterprise (SLED), you will play a pivotal role in expanding Freshworks’ footprint within Higher Education institutions. This role focuses on engaging multiple stakeholders across colleges and universities, delivering customized ITSM and EX solutions, and empowering institutions to drive productivity and employee satisfaction through our advanced software. You’ll thrive in complex, consultative sales processes with high-budget deals and medium-to-long sales cycles, helping Higher Education institutions improve employee workflows and IT efficiency.
Key Responsibilities
- Solution Selling: Develop tailored ITSM and EX strategies for Higher Education clients, demonstrating how Freshworks’ solutions optimize productivity and enhance faculty and staff engagement.
- Stakeholder Management: Collaborate with diverse decision-makers, including administrators, IT leaders, and HR departments, to address unique challenges within Higher Education institutions and deliver impactful outcomes.
- Pipeline Management: Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium- to long-term sales cycles tailored to the Higher Education sector.
- Customized Engagements: Create and present compelling value propositions that align with institutional goals, priorities, and budgets.
- Collaborative Approach: Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless, end-to-end experiences for prospects and clients in the Higher Education vertical.
Experience:
- 5–8 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling.
- Prior experience selling to Higher Education institutions is a strong plus.
Expertise:
- Advanced knowledge of SaaS platforms and their role in driving institutional efficiency.
- Hands-on experience with ITSM solutions and EX platforms designed to improve faculty and staff productivity and engagement.
Skills:
- Mastery in solution selling and pipeline management.
- Strong analytical abilities to assess customer needs and provide tailored recommendations.
The annual base salary range for this position is $105,000 — $165,000 USD + Variable Compensation (where applicable)
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
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