Account Manager - Mid Market
At a glance
Mid-level Account Management role at Freshworks. San Mateo · full-time · $120,000–$175,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll grow accounts through upsells, cross-sells, renewals, and revenue performance
- You'll build executive trust by linking Freshworks capabilities to measurable business outcomes
- You'll lead complex sales cycles from start to close and turn wins into lasting partnerships
- You'll work across teams to find expansion opportunities, improve retention, and support customer success
- You'll build pipeline, forecast accurately, and travel when needed for in-person customer connections
What you bring
- At least five years in SaaS, solution sales, account management, or customer-facing work
- A successful record in a relevant territory and experience exceeding goals with enterprise customers
- A consultative style with senior leaders, strong presentation skills, careful listening, and thoughtful questions
- Curiosity, collaboration, adaptability, and an openness to learning through change
Who this fits
You'll thrive if you enjoy consultative selling, executive relationship building, and long-term account growth. This is a hybrid role based in San Mateo, with travel required when needed for in-person connections.
From the employer
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
As a Account Manager - Mid Market, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.
What you’ll do:
Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
Articulate value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
Execute the sales process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
Hunt & prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel as required to connect in person, foster relationships, and represent Freshworks with purpose.
Experience that counts: 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a track record of success in an aligned territory.
Strategic mindset: Curious, collaborative, and adaptable — open to learning and comfortable navigating change.
Consultative approach: Experienced in working with enterprise customers, including senior leaders, consistently exceeding goals with a focus on long-term value creation.
Strong communicator: A relationship builder with excellent presentation skills who listens deeply, asks thoughtful questions, and connects product capabilities to business needs.
Domain knowledge: Exposure to CRM, EX, CX, or ITSM solutions is a plus.
The annual base salary range for this position is $120,000 — $175,000 USD + Variable Compensation
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
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