Business Development Manager
At a glance
Mid-level Business Development role at Freshworks. Boston · full-time · $53,200–$66,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Prioritize accounts with intent signals and research tools, then build targeted prospect lists
- Reach prospects through coordinated calling, email, and social engagement
- Run qualification conversations with prospects, including senior executives, using BANT and MEDDPICC
- Convert inbound and outbound interest into sales-ready opportunities while keeping CRM activity accurate
- Work with Account Executives, explain Freshworks offerings, and deliver against quarterly quota goals
What you bring
- One to two years in business development, sales, or a related position
- Hands-on ability to research accounts, make cold calls, and assess prospect fit
- Clear communication, strong relationship skills, and confidence handling objections
- Experience leading prospect qualification discussions in a fast-moving, results-focused setting
- Self-direction and motivation to achieve targets
Who this fits
You’ll suit a target-driven role focused on prospecting, qualification, relationship building, and early pipeline creation. The position is onsite five days per week at Freshworks’ Boston office. You’ll need to communicate effectively with prospects at multiple levels and work closely with Account Executives.
From the employer
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
As a Business Development Representative with Freshworks, you will play a crucial role in our company’s growth by driving revenue through strategic outreach and relationship building. You will be responsible for identifying and conducting outreach with prospects, facilitating qualification calls, and creating early stage pipeline for Freshworks.
Key Responsibilities:
Use an intent based approach to prioritize and target accounts, utilizing a myriad of research tools
Conduct cold outreach to prospects via a multi-threaded approach including phone, email, and social selling
Qualify prospects at all levels, including C-level executives, utilizing BANT and MEDDPICC
Manage inbound leads from different sources, qualifying in and out for sales
Create qualified opportunities for the sales organization
Develop a strong relationship with Account Executives
Become the ‘expert’ on the Freshworks product and service offerings and effectively communicate the value of each to prospects
Utilize the CRM to accurately record all interactions and activities
Meet and exceed quarterly quota targets
Location:
This is an onsite role (5x/week) from our Boston, MA office location
- 1-2 years experience in business development, sales, or related role
Experience researching, cold-calling, and qualifying accounts
Ability to work in a fast-paced environment
Excellent communication and interpersonal skills
Strong-problem solving and objection handling abilities
Experience facilitating qualifying conversations with prospects
Self-motivated and target-driven with a passion for achieving results
Compensation Package
$53,200 - $66,000 Base Salary. This role is also eligible for variable compensation.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
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