Community Manager
GEN PLUS Group Open · verified Sep 24, 2026 At a glance
Mid-level Community Marketing role at GEN PLUS Group. Riyadh · full-time.
Pay not stated Community Manager salary
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll shape a community plan that grows and keeps customers engaged
- You'll prompt discussions, answer members, and deliver responsive customer care
- You'll create FAQs, manage the editorial calendar, and schedule accurate, timely posts
- You'll handle inquiries and complaints, escalating issues and coordinating resolutions with other teams
- You'll moderate conversations, track engagement, and report listening, competitor, and campaign sentiment findings
What you bring
- You understand Saudi culture deeply and write Arabic copy exceptionally well
- You communicate fluently in English and have five or more years managing communities for established brands
- You know social platforms, online forums, and community management tools well
- You solve problems creatively, focus on customers, and work independently or collaboratively
Who this fits
You'll suit a community-focused manager who can represent a brand, support customers, and coordinate with several teams. You must work onsite in Riyadh, Saudi Arabia, in a full-time role.
From the employer
As a Community Manager, you will be the voice and face of the client’s brand online, responsible for creating and maintaining a thriving and engaged online community. You will work closely with the Account Management team to develop and implement community engagement strategies across various social media platforms and online forums. Your goal will be to enhance the client’s brand online reputation, foster meaningful interactions, and drive customer loyalty.
Key Responsibilities:
Community Building:
- Develop and implement a comprehensive community engagement strategy.
- Develop strategies to grow the online community
- Build and nurture an online community of passionate and engaged customers.
- Encourage discussions, answer questions, and engage with community members.
- Provide exceptional customer service.
Content Creation:
- Creation of FAQs sheets and any other similar content about the brand that the team should follow.
- Develop and maintain an editorial calendar for community content.
- Collaborate with the account management team to align community content with overall marketing goals.
- Schedule posts and ensure on-time/zero mistake delivery
Customer Support:
- Address customer inquiries, feedback, and complaints in a timely and professional manner. Escalate in a timely manner when required.
- Act as a liaison between the community and relevant departments to resolve issues.
- Deliver exceptional customer service consistently.
Moderation and Compliance:
- Monitor and moderate user-generated content and discussions to ensure adherence to community guidelines.
- Uphold brand values and compliance with social media policies.
- Be responsible for seamless collaboration with various teams involved in the creative process and social calendar delivery, and publishing
Analytics and Reporting:
- Track and analyse key community engagement metrics.
- Provide regular reports and insights to assess the impact of community efforts.
- Daily Social Media Listening+ competitors performance report
- End of campaign sentiment analysis reports
Requirements
- Exceptional understanding of Saudi culture and excellent Arabic copywriting skills.
- Fluent in English.
- Minimum of 5 years of experience in community management for established brands.
- Strong knowledge of social media platforms, online forums, and community management tools.
- Creative thinking and problem-solving abilities.
- Customer-focused mindset and a passion for community building.
- Ability to work independently and as part of a team.
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