Technical Account Manager - EMESA North (German-speaking)
At a glance
Mid-level Account Management role at Gravitee. London.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide enterprise customers from contract signing to production within six months using architecture advice, best practices, and use-case design
- Prioritize your enterprise account portfolio, manage competing demands, control scope, and redirect work to the appropriate team
- Lead QBRs, release updates, and technical roadmaps while tracking progress toward each customer’s ROI goals
- Identify expansion and usage indicators, share them with account teams, and safeguard retention across your accounts
- Represent customer needs to Product and Engineering, linking feature requests to measurable business outcomes
What you bring
- You have held a customer-facing technical position at a SaaS or infrastructure vendor
- You have managed enterprise accounts and can show how you chose priorities amid competing demands
- You bring hands-on implementation experience with APIs, integration, Docker, Kubernetes, and cloud-native platforms
- You understand API security and IAM standards including OAuth2, OIDC, JWT, and SSO
- German fluency is required, and you can travel to customer locations one or two times monthly
Who this fits
This role suits a technically hands-on post-sales professional who can advise both engineers and executives, manage enterprise priorities, and build trusted customer relationships. You’ll work as the technical owner after sale, with customer-site travel expected one or two times each month. The position is based in London and uses a hybrid work culture with regional hubs.
From the employer
Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence.
We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.
Why join us?
The Mission: We are the first to bridge traditional API Management with the new frontier of AI Agent Security
The Momentum: A high-growth Leader - combining market credibility with startup speed
The DNA: We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure
Don’t just watch the AI revolution. Build the infrastructure that controls and secures it.
The Role
As agent governance goes mainstream, Gravitee is taking APIs, event streams, and AI networks to the next level. As a Technical Account Manager (TAM), you are the post-sales technical owner for a tiered portfolio of enterprise accounts: hands-on depth with your top-tier customers, structured cadences across the rest. Your first mission with every new customer is production in under six months; after go-live you are their technical thought leader, keeping them successful, adopting, and growing.
What you'll be doing
Onboard to Production: Guide new customers from signature to production in under six months through architecture guidance, best practices, and use case design, working alongside an onboarding manager and FDE/PS or partner delivery.
Run a Tiered Portfolio: Prioritise deliberately across a book of enterprise accounts, judge where your time creates the most value, hold scope, and route work to the right team when it is not yours to absorb.
Own the Advisory Rhythm: Deliver QBRs, release briefings, and technical roadmaps, and drive value realisation against each customer's ROI targets.
Growth & Retention: Spot expansion and usage signals early, feed them to the account team, and protect retention across your book.
Customer Advocacy: Champion your customers inside Product and Engineering, with business impact attached, through our structured feature request process.
Field Contribution: Strengthen the wider team with demos, reusable assets, architecture design, and enablement content.
Values Advocacy: Ensure customer interactions live and breathe Gravitee core values: Passion, Hold Nothing Back, and Professionalism.
Your impact will be visible, measurable, and global.
Essential Skills
Vendor-Side Experience: A customer-facing technical role at a SaaS or infrastructure vendor (TAM, post-sales Solution Architect, Solution Engineer, or PS) with a working grasp of the vendor motion: value realisation, retention, and expansion.
Portfolio Management: Proven experience managing a book of enterprise accounts, with concrete examples of prioritising under competing demands.
Platform Depth: Real depth in APIs, integration, and cloud-native platforms, with hands-on implementation experience using Docker and/or Kubernetes.
Security & Standards Fluency: Solid understanding of API security and IAM protocols, including OAuth2, OIDC, JWT, and SSO.
Executive Communication: Exceptional ability to communicate from engineer to executive, briefly and clearly, and to build trusted advisory relationships.
Boundary Discipline: Able to scope an engagement, hold it, and escalate well. Willing to travel to customer sites one to two times per month.
German-speaking is a must-have.
Desired Skills
Kafka or event-streaming experience.
Exposure to LLM Gateways, MCP, A2A, or agent identity/authorisation patterns.
Scripting or development background (Java, Python).
Startup or scale-up experience.
Who Thrives at Gravitee
At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well.
You’ll do well here if you:
Care deeply about quality, clarity, and impact
Are curious, adaptable, and excited by emerging technologies like AI
Take ownership and follow through
Value collaboration, openness, and continuous improvement
Bonus points if you’ve worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most.
Life at Gravitee
At Gravitee, we invest in humans, not just roles.
You’ll get:
Competitive medical coverage
Pension / 401k program options
Stock options - you build it, you own it
25 days holiday + in-country national holidays
3 mental health days + wellness allowance
Your birthday off 🎉
Professional development budget to fuel your growth
Hybrid work culture with hubs across regions
Quarterly team events + annual offsite at an exciting location
A meaningful, progressive, global company culture that is as fun as it is hardworking
Endless growth opportunities
At Gravitee, we believe diverse perspectives make better products and stronger teams.
At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.
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