Electrical Onboarding and Implementation Specialist
At a glance
Mid-level Solutions & Sales Engineering role at Gtp Software Inc. Remote, United States · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead customer onboarding through setup, configuration, data intake, permissions, integrations, and workflow design
- Run discovery, milestones, training, and launch-readiness work through implementation project plans
- Train electrical field crews, prefab teams, VDC groups, project managers, and estimators
- Resolve configuration problems, explain technical topics clearly, and involve engineering when required
- Hand customers to CSMs after launch while feeding electrical onboarding patterns into product and playbook improvements
What you bring
- Deep electrical-trade knowledge covering design, prefab, and shop operations
- Two to five years in MEP subcontracting or electrical contractor VDC/BIM coordination
- Strong project leadership and customer communication across field crews and leadership audiences
- Confidence solving unclear technical issues with limited direction
Who this fits
You’ll fit if you can combine hands-on electrical contracting knowledge with technical implementation and customer training. This is a US-based remote role with twenty-five to thirty percent travel. The role works alongside CSMs after launch but does not own renewals or account management.
From the employer
Stratus, is the leading cloud-based platform for MEP contractors. We’re on a mission to revolutionize the construction industry by providing innovative data driven solutions that seamlessly layer across a contractor’s entire workflow from design, to fabrication, to installation.
Role Summary
The Solutions Engineer - Electrical Specialist owns the onboarding, implementation, and technical deployment of Stratus for new electrical contractor customers. They turn the Success Strategist's solution plan into reality - configuring environments, integrating data, training customer teams, and ensuring customers go live successfully. This role brings deep electrical trade knowledge to every implementation - someone who can credibly "talk the talk" with contractors, field crews, and prefab shop teams. They partner closely with CSMs but do not own renewals or account management.
This is a remote role based in the US with 25-30% travel required.
Key Responsibilities
Implementation & Onboarding
- Lead the full onboarding lifecycle: environment setup, configuration, data ingestion, permissions, integrations, and workflow design.
- Run implementation project plans including discovery, milestones, customer training, and go-live readiness.
- Deliver engaging onboarding sessions tailored to electrical contractor stakeholders - including field crews, prefab shops, VDC teams, project managers, and estimators.
Technical Execution
- Troubleshoot configuration issues, work closely with engineering when needed, and translate technical concepts for end users.
- Validate alignment between delivered workflows and the pre-sales plan.
- Apply firsthand knowledge of electrical contracting workflows to configure Stratus in ways that reflect how electrical teams actually work.
Cross-Functional Collaboration
- Partner with CSMs on post-go-live handoff and ensure customers ramp quickly.
- Provide product feedback based on customer onboarding issues, gaps, and patterns - with a particular focus on the electrical segment.
- Collaborate with Success Strategists to improve handoff documentation and repeatable implementation playbooks for electrical customers.
Required Skills & Experience
- Deep knowledge of the electrical trade required - including electrical design, prefab, and shop operations.
- 2–5 years of experience in MEP subcontracting or VDC/BIM coordination at an electrical or MEP contractor.
- Strong project management and customer-facing communication skills - comfortable presenting to both field crews and leadership.
- Ability to solve ambiguous technical problems with minimal guidance.
- Familiarity with Revit, BIM/VDC, or similar modeling tools a strong plus.
Preferred
- Experience with Stratus or similar construction technology platforms.
- Background in solutions engineering, technical onboarding, or implementation consulting.
- Experience implementing enterprise SaaS with field-heavy or trade contractor customers.
E-VERIFY STATEMENT
Stratus participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.
E-Verify Notice
Right to Work Notice
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