Account Manager
At a glance
Mid-level Account Management role at Hdat. Atlanta · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Run daily customer interactions and keep service delivery aligned with account expectations
- Find and advance continuous-improvement work with the CI team and account stakeholders
- Plan and oversee customer start-ups, additions, and change projects across scope, budget, timing, and resources
- Support account growth through opportunity qualification, demos, assessments, and client management discussions
- Coordinate sales, CI, and account teams while reporting issues, performance, and project lessons learned
What you bring
- Three to five years in third-party logistics, operations, or a customer-facing position
- At least five years leading or managing people and account responsibilities
- Working knowledge of transportation, logistics economics, and supply-chain network behavior
- Strong customer communication, presentation, planning, organization, and decision-making ability
- Proficiency with Word, Excel, databases, internet tools, and software including Access, Project, PowerPoint, and Salesforce.com
Who this fits
You’ll suit a customer-facing account leader who can combine logistics operations, business development, project oversight, and staff direction. The role is based onsite in Atlanta and includes travel. You’ll lead staff while working with customer representatives, sales, CI, and senior management.
From the employer
Job Summary
Primary operations owner of a large strategic account. Key member of the account team who is responsible for daily/regular interaction with customer representatives in operations. Develop & implement continuous improvement and other ongoing initiatives with the account. Identify and pursue continuous improvement opportunities by working with CI team. Set priorities and drive action items for account development initiatives. Oversee planning and execution of projects for customer start ups, additions and change programs. Surfaces, monitors, communicates and resolves issues, both internally and with customer.
Essential Job Functions:- Deliver existing services to meet customer expectations
- Seek new business opportunities
- Assist Directors in preparing QRM’s consistent with overall account plan
- Raise any concerns or issues related to resources, financial performance, service levels, etc with account owner/sales or senior management
- Work with sales staff to identify, qualify and progress potential new business opportunities within the account
- Support pre-sales activities including demos, opportunity assessments and discussions with the client’s management team (from field managers to senior executives)
- Oversee planning and execution of projects for customer start-ups, additions and change programs
- Scope, budget, timing
- Resource planning
- Ensures that appropriate project management methods and reporting tools are used, and lessons learned are captured and recorded to aid account relationship development
- Liaison with balance of account team, i.e., Sales and CI and work together on new products/services, software enhancements, National contracts and business strategies
- Utilize various software packages including Microsoft Access, Excel, Project, PowerPoint and SalesForce.com
- Develop and implement strategic plans and operational goals to meet business/customer needs
- Identify and select resources required to implement goals (people, equipment, etc.)
- Provide leadership, direction and guidance to staff; establish performance goals/expectations and accountabilities for self and staff members
- 3-5 years work experience in third-party logistics, in operations and/or customer facing role
Solid understanding of transportation and logistics principles, economics, and supply chain network behavior.
- Keen interest in team oriented approach to managing customers
Sales, inside sales and/or related experience
Outstanding leadership abilities including problem solving, interpersonal communications, goal orientation, teaching/coaching, self-discipline and systemic thinking
Minimum of five years’ experience in leadership/management role
Excellent communications skills; presentation, interpersonal, verbal and written
Excellent planning, organizational and time management skills
- Customer service/interaction skills and experience
- Computer Proficiency (Word, Excel, Databases, Internet)
- Problem solving skills; ability to use good business judgment and make good decisions
- Flexibility to adapt to a fast paced and changing environment
- Ability to travel
Salary: up to $57,750 base salary + bonus eligibility
This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand
Benefits
We offer a comprehensive benefits plan including:
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life & AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
BEWARE OF FRAUD!
Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind
- Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
- Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
- Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers
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