Consultant, Technical Account Manager
At a glance
Mid-level Account Management role at Iawmqy. Draper · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Support federal customers in disconnected environments while serving as the technical authority for data center infrastructure solutions
- Build working knowledge across storage, compute, networking, applications, cybersecurity, converged systems, and edge-core-cloud technologies
- Help customers and sales teams shape and deploy complex system requirements for AI solutions in secure spaces
- Develop trusted relationships with Dell colleagues, customers, partners, vendors, and engineering teams
- Troubleshoot infrastructure issues and promote stable environments, consistent service, and effective escalation handling
What you bring
- At least twelve years of related professional experience, or equivalent background
- U.S. citizenship plus an active TS/SCI clearance and full-scope polygraph
- Deep PowerEdge server troubleshooting expertise, especially in HPC settings, along with data center networking knowledge
- Strong Linux experience with RHEL and Ubuntu, including Dell and vendor diagnostic utilities
- Customer-facing experience handling escalations under pressure and collaborating with vendors and Dell Engineering
Who this fits
You’ll suit a senior technical account role supporting federal customers and partners as they deploy AI in secure spaces. The work calls for someone who can operate independently, keep learning across a broad infrastructure portfolio, and build trust with technical and executive stakeholders. The role is based in Draper, Utah and requires U.S. citizenship, an active TS/SCI clearance, and a full-scope polygraph.
From the employer
Consultant, Technical Account Manager
Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer’s go-to person when there’s an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.
Join us to do the best work of your career and make a profound social impact as a Consultant, Technical Account Manager on our Technical Account Manager team in Draper, Utah.
What you’ll achieve:
As a Consultant, Technical Account Manager, you will be responsible for supporting customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions. You will work with Federal customers and partners as they implement AI solutions in secure spaces.
You will:
Learn and maintain a deep technical acumen and understanding of the Dell Technologies portfolio to include storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies.
- Be independently motivated to continually learn new technologies. Due to Dell’s large breadth of products, we expect our team members to be driven to stay current on existing technologies and continually expand their knowledge horizons
- Develop internal relationships within Dell and earn trust amongst the account executives, program/project managers, executive leadership team members, infrastructure delivery teams, and security offices
- Develop external relationships and earn trust with customers and partners through a demonstration of the highest caliber of professional, technical, and mission competence
- Assist customer and sales team with design, definition, and implementation of complex system requirements
Take the first step towards your dream career:
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements:
- 12+ years of related experience in a professional role or equivalent experience
- Must be a US citizen and have an active TS/SCI security clearance with a full scope polygraph
- In-depth troubleshooting knowledge and understanding of Dell PowerEdge servers, specifically in HPC environments. Intimate knowledge of networking infrastructure, specifically in datacenter environments
- Strong knowledge working in Linux environments (RHEL and Ubuntu) and strong understanding of Dell and vendor diagnostic utilities and their applications
- Customer-facing experience with strong escalation management capability and the ability to work in a high-pressure environment. Ability to collaborate effectively with vendors and Dell Engineering
Desirable Requirements:
- Technical support experience with industry certifications such as A+, Security+, MCITP/MCSE, VCP, RHCSA/RHCE, CCNA
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