Client Success Coach (CSM)
At a glance
Mid-level Customer Success role at Impact Clients. Remote, Canada · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Welcome new students through daily onboarding calls and explain how to begin the program
- Run individual coaching check-ins, using Zoom or Loom to reinforce goals and follow-through
- Message clients daily, moderate the community, and lead weekly group coaching sessions
- Create video lessons and worksheets, then take renewal or upgrade calls for additional programs
- Track communication across Slack, texts, and spreadsheets while improving operating procedures and KPI execution
What you bring
- Full-time availability during the stated EST workday, with capacity for occasional longer days
- Fluent, clear English and confident interpersonal communication for coaching and client decisions
- Experience with organic Instagram, Facebook, or TikTok marketing plus a sales background
- Familiarity with Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, and CRM tools, or rapid learning ability
- Strong organization around deadlines, processes, reporting, and changing priorities
Who this fits
This suits a coach or mentor who enjoys holding clients accountable, answering questions, and adapting quickly. You must work remotely from North America, Europe, or South Africa, remain available Monday through Friday during the stated EST hours, and commit full time for the long term. The role involves daily client contact, sales conversations, reporting, and ongoing feedback.
From the employer
We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own.
If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading.
About Us:
Richard Yu is an online business coach with:
- 100K+ subscribers on YouTube → youtube.com/richardyu1
- A growing personal brand on Instagram → instagram.com/richardyuzee
Our company is fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.
About The Role:
This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 9 hours per day, and some days will require a little more effort of 10 hours.
You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we’re in the coaching business.
Requirements
Here are the requirements:
- You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)
- You will be conducting new onboarding calls daily to welcome in new students.
- You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed.
- You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
- Weekly group coaching calls answering client questions
- Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
- Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.
- Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
- Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
- Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
- You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.
- You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs
WHO THIS IS FOR:
- A coach or mentor at heart—you love helping people
- Clear, professional communicator (spoken and written English)
- Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads)
- Sales background
- Able to handle fast-paced environments, multiple clients, and changing priorities
- Willing to grow with us long-term (3+ years)—this isn’t a side hustle
- Open to feedback and constructive coaching (we’ll train you, but we expect growth)
- Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast
WHO THIS IS NOT FOR:
- You have another full-time job or multiple freelance clients
- You struggle with structure, deadlines, or fast execution
- You dislike being challenged to improve daily
Benefits
Expected Earnings (Rev share on book of business): $10,000–$15,000+ USD/month (depending on experience)
Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.
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