CS Content Designer

inDrive Open · verified Sep 24, 2026

Hybrid Cairo Rabat Full-time Mid-level Content Creation

At a glance

Mid-level Content Creation role at inDrive. Cairo · full-time.

Pay not stated Content Designer salary

RoleContent Creation

SeniorityMid-level

LocationCairo

WorkplaceHybrid

EmploymentFull-time

PostedJan 22, 2026 · 8mo ago

Also hiring inRabat

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll design support content from scenarios, logic, and solutions rather than isolated copy edits
You'll own local support updates and coordinate with product teams to surface knowledge when users need it
You'll produce usable flows, articles, and instructions for customer-support scenarios
You'll work with local support teams, gather frontline feedback, and refine the content
You'll help develop content guidelines and working standards

What you bring

Bring at least one year in UX writing, content design, or knowledge management
Use basic support-ticket analysis or customer-journey mapping skills
Show strong writing and careful attention to detail through your portfolio
Improve content with feedback, research, and data
Collaborate effectively with product and support teams

Who this fits

This role suits you if you want to help build a content design function from the ground up and make decisions beyond wording. You'll work full-time in a hybrid setup based in Cairo, partnering with product and local support teams.

From the employer

We’re building a Content Design function from scratch and we need people who want to be a part of that.

We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.

Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.
Help evolve content guidelines and standards.

1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
Basic experience with analyzing support tickets or customer journey mapping (CJM).
Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.
Experience with iterating and improving content based on feedback, research, and data.
Strong cross-functional collaboration skills.