Senior CS Content Designer

inDrive Open · verified Sep 23, 2026

Hybrid Recife Full-time Senior Content Creation

At a glance

Senior Content Creation role at inDrive. Recife · full-time.

Pay not stated Content Designer salary

RoleContent Creation

SenioritySenior

LocationRecife

WorkplaceHybrid

EmploymentFull-time

PostedJan 22, 2026 · 8mo ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Think through logic and scenarios before shaping support content
Own local support updates and keep useful knowledge available when needed
Create flow descriptions, articles, and instructions that people can use
Work with Product and local Support to gather feedback and refine content
Help develop content guidelines and standards

What you bring

Bring at least one year in UX Writing, Content Design, or Knowledge Management
Use support-ticket analysis or customer journey mapping at a basic level
Show strong writing, detail focus, and content work in your portfolio
Improve content through feedback, research, and data while collaborating across teams
Communicate and collaborate in English at B2 or above; Spanish is a plus

Who this fits

You’ll suit this role if you make decisions from scenarios and logic, then turn them into practical content. You’ll work with Product and local Support teams, using feedback from real support interactions to improve the work. The position is based in Recife with a hybrid setup. English at B2 or higher is required, while Spanish is an advantage.

From the employer

We’re building a Content Design function from scratch — and we need people who want to be a part of that.

We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.

Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
Think scenario-first — not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.
Help evolve content guidelines and standards.

1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
Basic experience with analyzing support tickets or customer journey mapping (CJM).
Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.
Experience with iterating and improving content based on feedback, research, data.
Strong cross-functional collaboration skills.
Excellent English communication and collaboration skills (B2 or higher), Spanish is a plus.